Contributor
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3 Messages
Can't receive text messages
I have an iphone 7 plus. I can send and receive text messages from/to phones. I can't receive validation code texts from vendors when trying to update accounts. This includes AT&T who sent me a validation code this morning (They sent me an email telling me to expect it), but I have not received it. Your help will be appreciated.
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ATTHelp
Community Support
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230.7K Messages
6 years ago
Hello @Cardel!
Welcome to the Community Forums! Not being able to receive the verification texts is concerning. This is definitely not typical. I am more than happy to help with this today!
Please open our great Troubleshoot & Resolve tool. For best results, Click Log in and sign into your myAT&T account. Select your phone’s make and model > Messaging > I can't send/receive messages (text, picture, or group) > Text > Cannot receive messages, and follow the remaining steps until the issue is resolved.
I’m glad I could help. Thank you and have a great rest of your Thursday.
Daniel, AT&T Community Specialist
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Cardel
Contributor
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3 Messages
6 years ago
I can, and always could, send and receive imessages. I can’t receive verification codes (SMS messages?) from various vendors.
I have an iphone 7 Plus and am on AT&T Prepaid plan. I understand that some services are not available with the prepaid plan. Could this be the problem?
Any help will be appreciated.
Cardel
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ATTHelp
Community Support
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230.7K Messages
6 years ago
Hello @Cardel!
Thank you for trying the page! Even though the phone is prepaid, it should still receive these text messages. I would like to look into this further to get the issue resolved.
Please send me a private message to @ATTCares with your full name, wireless number, account number, an alternate callback number, and the best time to call. If you would prefer to chat instead of a phone call please let me know.
I look forward to your response. Thank you and have a great rest of your day.
Daniel, AT&T Community Specialist
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Killmer
Contributor
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1 Message
6 years ago
Is there an answer to this problem? Because, I also cannot receive verification codes from Amazon, Netflix, etc...
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8675309VA
Tutor
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2 Messages
6 years ago
I also have the same problem with 1 phone. Another "identical" phone is fine. AT&T, please figure out why the short codes/verification codes/businesses messages are not going through to specific accounts. I have a really hard time believing the issue is a hardware issue on the phones. Many people have reported this issue and you need to figure out what the problem is and post a solution for your support staff to help us.
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Cardel
Contributor
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3 Messages
6 years ago
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8675309VA
Tutor
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2 Messages
6 years ago
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margolis123
New Member
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3 Messages
3 years ago
This is an ongoing issue they are unable to resolve. After dozens of hours on the phone with customer service and technical representatives and weeks waiting for resolution, I finally gave up and switched to Verizon. Now, I can receive sms “short codes.” I searched the Internet looking for anyone who was helped by AT&T to resolve this issue and found complaints going back to 2015, but no one who got a fix from AT&T. It’s a sad commentary about the level of skill of AT&T techs. My guess is they’ve farmed out their technical department to China or some other country with technicians with subpar skill sets.
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Offthehook251
New Member
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5 Messages
2 years ago
So after you switched to Verizon your phone worked fine?? I’m in the same situation right now and it’s messing up my business.
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