Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need your talk or text logs?
mkrell's profile

Tutor

 • 

3 Messages

Saturday, May 30th, 2015 5:49 PM

Can't receive group texts from some iPhones on Galaxy S6

So i have a really strange problem.  I have a text group going with 3 iPhone users. All the users can see my text messages, but I can only receive text messages from one of them.  I have another group going with 2 different iPhone users -- and have no problem sending and receiving all messages.  I was never an iPhone user so don't have imessaging registered.  We have tried deleting and restarting the thread numerious times and it doesn't help.  

 

I have talked to ATT, talked to Samsung and the point at each other.  Anyone have any ideas?

 

Thanx

Community Support

 • 

15.2K Messages

9 years ago

Hi there @mkrell

 

I’d be happy to help with your messaging! So we can get a good grasp on what’s happening here, can you please answer the following for me?

 

  • Date issue started, or always?
  • All devices on AT&T?
  • Happening with group messages also?
  • Do the iPhone users see their messages to you as being in a green bubble, or blue?
  • Happening all the time, or intermittent?

 

Thanks,

Charise

Tutor

 • 

3 Messages

9 years ago

  • so it started quite a while ago with my Galaxy s4.  I moved to the galaxy s6 recently and it continued.  It happens all the time.
  • all devices are not on ATT.  The one that can reply is on Verizon.  The two that can't are on Verizon and ATT.
  • This only happens with one specific set of group messages.  This group consists of 3 apple iphones.  2 iphone 4s and one iphone 6.  all 3 see the messages.  i only get replies from one of the iphone 4s, the other two i don't see their messages. all the messages come in grey
  • i have another set group consisting of 2 iphones (one 6, one 4) and have no problems with that group
  • we have already tried deleting the thread and starting new on all the phones, as well removing the contacts and re-entering them
  • i never had an iphone but do have an ipad.  messaging is not on.  i have tried de-registering my number with apple, but they don't have the number registered.

Mike

Tutor

 • 

3 Messages

9 years ago

So you said you would help, asked questions, got answers then disappeared...

 

Did you mean you would help?

 

Mike

Contributor

 • 

1 Message

9 years ago

I am now having the same problem with AT&T. And after spending 3 hours with technical support I still have no resolution. I had a Galaxy s4 and was having no issues. Upgraded to the s6 yesterday and now don't get text replies from friends with iphones. They reply but I never get it. Sometimes I will get a response or two on my end then I reply and don't get their reply. Technical support tells me they've never heard of this but obviously it's not only happening to me

Contributor

 • 

3 Messages

9 years ago

I have been having same issues with delayed group texts for about 3 weeks a now on my iPhone 6. Issues started before I did update and was told update would fix but it did not fix! Was on phone with At&t for a long time about and they could not find problem. Did all the powering off and rebooting stuff. I later Deleted chains of group texts then it Worked for a few days. Now today I wake up and see many many messages come through from 1-3 days ago! What the heck???? Come on At&t...fix this! I pay a hefty monthly amount each month for your service!

Contributor

 • 

1 Message

9 years ago

I've had the same problem for over 4 months 😞 Switched from iPhone4 to Galaxy S6; deregistered my number from apple a few times, deleted the iCloud info; asked for another S6 thinking the device is defective but still didn't work. Went to ATT Device Center, they checked the device said it was OK, changed the SIM card and still doesn't work.

 

Also checked the detail bills & it's interesting that the bill only shows the texts that I get not the ones that I miss! It seems to me that ATT doesn't send those texts due to some glitches and that's why it doesn't bill us either! I don't know just a thought.

 

Any ideas any body out there or ATT Tech Support people? CAN SOMEBODY HELP US PLEASE?????

Contributor

 • 

1 Message

8 years ago

I am also having this problem with my new Samsung S6 not receiving group texts from iPhone users.  I can receive single user texts from them but not when it's a group message. I've never had an iPhone but just to be sure I deregistered my cell phone number with Apple. They showed I was never registered with them so that is not the problem.  I did some internet research and found that if the iPhone user is using iMessaging to do their texting and do not have SMS enabled on their phone then non-iPhone users don't receive their reply.  So...I asked my iPhone friends to enable the SMS texts on their phones and that didn't work either.  I don't know if this is a problem with Samsung, Apple, or AT&T or a combination but I am fed up with not being able to use my "smart" phone.  Does anyone out there have a solution?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.