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needcoffee

Teacher

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21 Messages

Fri, Sep 18, 2020 8:21 PM

Can't get SBCglobal.net email 2 re load on Amazon Fire HD10 Tablet - 2nd Request - ATT guy contacted, asked 4 my contact info - NOTHING

 

I use my Amazon Fire HD 10 tablet more than my PC.

 

My sbcglobal.net email worked just fine on my Fire tablet 3 days ago.

 

I recently (3 months ago) changed from Directtv internet and TV ..... To ... Just DTV.  Inet thru Xfinity.

I've had some problems getting access to my DTV online acct.  Not the same as old ATT online access.  Just wanted to see my DTV bill online.  Couldnt.  Called DTV support.  Had me change my password.  Thought it was for DTV only, as access to ATT acct was still possible.

 

Don't know what he did, but after that I couldn't get in to my sbcglobal.net email.

Told me to call back to the Digital team? On Monday.  called, they wanted me to set it up in the Yahoo site.

 

Since the sbc email from ATT is technically a Yahoo email, it is possible to access with it.  However, the interface is totally different! Filled with ads, very difficult to see/navigate. 

 

Was able to get someone on chat, as I was holding for an hour already.  Seemed to know what she was doing?  Had me change my password again!

 

Couldn't figure it out, as I still had no access. Switched me to expert???

 

After some time, she found that my account wasnt synching properly.  OK.  She said something about enlarging the bandwidth.? You heard that I no longer had AT&T internet service, and I didn't understand what the increasing of the bandwidth would do if I didn't have your services.  She told me it had nothing to do with not having AT&T internet service and that it should be fixed within about half hour and she would be on it and check it to make sure it was working.

 

It wasn't . . . Not a couple hours later, or the next day.

 

No way to contact her!!!

 

This is the error message I receive, Every single time I try to add sbcglobal acct ...

Responses

Brand User
ATTHelp

Community Support

 • 

136.2K Messages

a month ago

Hi @needcoffee, have you tried to login to your email account using Currently from AT&T?

 

You will sign into your email account at top right of the page.

 

 

Let us know how this works for you.

 


Lafayette, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
needcoffee

Teacher

 • 

21 Messages

a month ago

I need to access sbcglobal.net on my Fire Tablet.  It asks me to add an email acct.  Wants email address "[email scrubbed] ", then pw.  Both work on my PC.  Gives error message.  

 

In advanced setup my SMTP is  smtp.mail.att.net   for outgoing. Imap is 993 incoming, 465 outgoing.

 

 

(edited)

Brand User
ATTHelp

Community Support

 • 

136.2K Messages

a month ago

@needcoffee, you’ll have to use either OAuth or a secure mail key to get your email through an app. Have you tried to use the  secure mail key?  Which email client are you using to access your email?

 

Have you tried logging in at http://sm.att.com/e7d74d68?

 

 

Let us know the results.

 


Lafayette, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
needcoffee

Teacher

 • 

21 Messages

a month ago

I was able to access my mail from my Fire Tablet desktop, until your rep messed up my account!

 

Read any of my previous messages (there are many over the last 5-6 days), to catch up.

 

Rcvd msg from someone last night that they would be calling me.

 

Didn't!

 

Tired of explainig over, and over, and over, and over.

 

You made this mess!!!

 

Brand User
ATTHelp

Community Support

 • 

136.2K Messages

a month ago

Hey @needcoffee, I attempted to contact you via your contact number.

If you need to call back, I can be reached at. 1-800-207-1233 #65526 My office hours are 8:00 AM - 6:00 PM CST Thursday - Sunday.

 

 

Lafayette, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

136.2K Messages

a month ago

Hey @needcoffee, I attempted to contact you via your contact number.

 

If you need to call back, I can be reached at. 1-800-207-1233 #65526 My office hours are 8:00 AM - 6:00 PM CST Thursday - Sunday.

 

 

 

 

 

Lafayette, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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