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J

New Member

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2 Messages

Thu, Nov 12, 2020 12:27 AM

Can't download picture messages

Hello, I am having trouble downloading pictures from messages (MMS) It has worked fine for years now and I can send pictures to people via text but I am unable to get pictures back. I have tried changing the APN but the one I have is the one that is suggested. I have turned wifi off and tried over 4g and I have restarted the phone several times. Any help would be appreciated.

New Member

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2 Messages

1 y ago

I have also cleared the cache but still no success

New Member

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1 Message

1 y ago

yes, this problem has been occurring for over a year and AT&T closed the previous thread (https://forums.att.com/conversations/data-messaging-features-internet-tethering/cant-send-or-receive-mms-images-while-on-wifi/5df02f30bad5f2f6061b4e3d?page=1) on this just earlier this month (November 2020) without any resolution. Have a new Note 20 5G less than two weeks old and it started doing this from the beginning and still does it unless I disconnect from wifi and use cell network data instead.

(edited)

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