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cooperhe's profile

Contributor

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1 Message

Thursday, April 2nd, 2015 4:00 AM

Can't connected to LTE, only have 4G for my Iphone 5s

I used a phone that didn't support LTE previously, and now get a new iphone 5S. I expect I can use LTE then. But I can only connect to 4G at any place. I am sharing a family plan with others and they can use LTE. I tried insert other's sim in my new phone, and the Iphone 5s can connect to LTE, which means the device is OK. I have turned to a ATT store. They have no idea. Is it possible ATT have limited me to a lower speed because I showed my older phone at the store when I got the number?

Community Support

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15.2K Messages

9 years ago

Hi there @cooperhe

 

I’d be happy to help with your LTE access! Was this iPhone 5s purchased from AT&T or is it unlocked from another carrier? Also, if you are using the SIM card that was in your old non-LTE device, it’s probable that the SIM card is the cause. We would just need to replace the SIM card, which is free from any AT&T store!

 

I hope this helps!

Charise

Contributor

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2 Messages

8 years ago

Same problem

ACE - Sage

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117.8K Messages

8 years ago

Get a new SIM card.

 

 

Contributor

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2 Messages

8 years ago

I've inserted the other sim , its working on my phone but when my sim inserted its go back to 4g
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