Contributor
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1 Message
Can't connected to LTE, only have 4G for my Iphone 5s
I used a phone that didn't support LTE previously, and now get a new iphone 5S. I expect I can use LTE then. But I can only connect to 4G at any place. I am sharing a family plan with others and they can use LTE. I tried insert other's sim in my new phone, and the Iphone 5s can connect to LTE, which means the device is OK. I have turned to a ATT store. They have no idea. Is it possible ATT have limited me to a lower speed because I showed my older phone at the store when I got the number?
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi there @cooperhe
I’d be happy to help with your LTE access! Was this iPhone 5s purchased from AT&T or is it unlocked from another carrier? Also, if you are using the SIM card that was in your old non-LTE device, it’s probable that the SIM card is the cause. We would just need to replace the SIM card, which is free from any AT&T store!
I hope this helps!
Charise
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Jinkondo
Contributor
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2 Messages
7 years ago
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formerlyknownas
ACE - Sage
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113.6K Messages
7 years ago
Get a new SIM card.
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Jinkondo
Contributor
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2 Messages
7 years ago
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