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UVJD22's profile

Contributor

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1 Message

Sun, Mar 19, 2017 4:12 AM

Cannot turn off stream saver

The unfortunate consequence of being automatically opted into the new stream saver throttling feature is that I cannot turn it off.

I am on a plan with two lines. I have a Samsung Note 4 and the other line is an iPhone 5. I was able to turn stream saver off for the iPhone 5, but something is preventing me from turning my Note 4's stream saver off. Every time I turn the option off and click "save", I'm met with the error message:

"Something's not working. We can't save your new Stream Saver setting for this device right now. Give it some time, and try again."

I have tried to turn it off for over a week, so I don't think the fix is to "give it some time." I've tried restarting the phone and tried to access my at&t from other devices to turn it off, but nothing has worked.

Any help would be appreciated. Thank you in advance!
Anonymous

New Member

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25.7K Messages

5年前

Have you actually contacted at&t?

ACE - Sage

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96.3K Messages

5年前

Call 611 and ask for advanced tech support.  There have been a couple of odd Stream Saver problems.  Mine appeared to be still on, but was actually off.   Yours won't turn off.   Bugs in the machine.  

 

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