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1 Message

Fri, May 4, 2018 6:07 PM

Cannot text gifs on Galaxy S9+

I've been using my S9+ for about a month. Up until about a week i had no issues using the stock text app to send gifs and other multimedia messages. Now they will not send at all. Any way to fix this?


Brand User



108.3K Messages

2 years ago

Hello @amy916!

Welcome to the Community Forums! Thank you so much for joining and reaching out! We know how important it is to be able to send and receive multimedia texts from friends. I am here to help!

If not, please try our Troubleshoot & Resolve Tool. Sign in and choose your device having the issue. Under Service/network issues, tap or click Messaging and follow the prompts. If you are still having issues, let me know!

Jackie, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


1 Message

4 weeks ago

I'm not able to send gifs on my Galaxy S9 to my wife who also has a Galaxy S9. I receive her gifs, but she doesn't receive any gifs from me, only a gray frame of the gif.