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Contributor

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3 Messages

Thu, Sep 12, 2019 6:30 PM

cannot send/receive MMS messages and cannot update software

Can no longer send/receive MMS messages on my ZTE222 phone. Was working till a couple months ago. Also cannot check for software updates, it gives me the message "no server" and won't let me check again for 24 hours.

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Brand User
ATTHelp

Community Support

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141K Messages

a year ago

Good morning @johannapnc,

 

Allow us to lend a helping hand. What happens when you attempt to send a text? Are you experiencing issues with any other services? Check out this support article on Software updates for the AT&T Z222, it will walk you through how to install the update.

 

Also try walking through some troubleshooting steps in our Troubleshoot and Resolve tool just select your device and the issue that you're experiencing. Thanks for reaching out to us. 

 

Makaela, AT&T Community Specialist.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

a year ago

thank you for your time. Thank you. Hope you are enjoying your weekend.

Brand User
ATTHelp

Community Support

 • 

141K Messages

a year ago

You're welcome, @johannapnc!

 

Don't hesitate to reach out to us if you have any additional questions or concern. Thank you for being a loyal AT&T customer. Have a great weekend! 

 

Makaela, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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