Cannot send or receive pictures in Messages MMS

Hi @Jayjaytowner,

Thanks for reaching out! Allow us to assist.

Please let us know what iPhone you have specifically, and the current iOS on your device. Next, let us know if this issue is happening in a group text, or are you unable to send texts to Android users individually? You mentioned that you basically troubleshoot the iMessage; what did you try exactly? When you say you reset the setting, was that the network settings on your phone? Or, was that related to the iMessage?

If you haven't reset your network settings, that's the first thing we'd like you to do. We look forward to your response!

Collin, AT&T Community Specialist

I have an iPhone 11 14.4.2 ios. This is happening in both group and individual messages. I did a iMessage reset and a phone reset, a few times. I have talked to Apple a few times and At&T on several occasions and At&T said that this was happening across the network and that it would be fixed 3 days ago, but it’s not! I have been walked through the same troubleshooting content to the point of knowing what to do before they ask! This is the only way I can talk to some of my kin and I can’t send pics or anything to them. 

Thank you for reaching back out to us @Jayjaytowner !

For the current messaging issue that you have been experiencing, a common fix for this would be for the user to Deregister iMessage from their device. Doing this will remove your number from iMessage services, which will in turn give your text messaging system the ability to function as expected, when dealing with non-iPhone devices. 

You can Deregister iMessage Online or by turning off iMessage in Settings.

• Disable iMessage: Settings > Messages > iMessage Off 

If the problem still continues feel free to reach back out for further assistance.

We hope this helps!

Ty, AT&T Community Specialist

i cannot receive or send mms

I cannot send or receive mms on my A12 Samsung

almost 2 hours on the agent chat line today, and waiting now 'til 24 or 48 hours for this to be resolved. I will keep this forum updated

I have started to notice I am only having this issue with iPhone users.  2 of which I know are also on AT&T.

Hi @Spexs,

Thank you for reaching out. We'd like to find out why and help you receive MMS and SMS.

Sometimes, a SIM card incompatibility may be responsible for your experience. If you are still using the old SIM card, we recommend you visit an AT&T store to change your SIM card to see if that helps.

Also make use of our troubleshooting tool here, selecting your device and then messages, following the subsequent prompts, to see if it resolves the error.

Let us know if this helps.

Doyin, AT&T Community Specialist.

My galaxy note 20 ultra is doing the same thing only with mms

Hi @Kevholbrk,

Thank you for reaching out to us. We'd love to provide useful solutions to your MMS inquiry.

Kindly check out the earlier mentioned recommendations and see if they work for you.

Please give us a feedback so we know how to further help.

Doyin, AT&T Community Specialist.

Thank you for the advice.  I went in and got a new Sim Card and haven't had any issues since.  Will update this thread if that changes!  Thank you!!

Same, i have the same phone and it started the same time for me too.  My group chats come as individual texts with the download symbol now. Sms and rcs seem to still work just mms that's messed up

same

Same thing, All the Note 20's in my house.  Cleared cache, tried a different app, same result. 

OK. So after trying multiple suggestions I fixed it by going to Settings- Connections- Mobile Networks- Access Point Names- Add (upper right corner). When given the option to edit, type in; Name: ATT Nxtgenphone APN: NXTGENPHONE (All caps). Then the only other change is in the field for APN type: default,supl,mms,hipri. Make sure your 2g capability and international roam 2g are enables as well. Worked immediately for me.

Good morning @Tinyfxds,

Thanks for reaching out to us. We can certainly understand how important it is to stay in touch during these times. 

It would be a pleasure to assist you with finding the cause and solution to being unable to send MMS text messages.

We always want to make sure we are covering all bases, and would like you to try the recommended steps:

1.  Lets start by troubleshooting your device using our easy step-by-step guide.  
2. We recommend changing the settings in your device to enable SMS text messaging and turning iMessage off (if you have an Apple device.) To disable iMessage, head into the Settings app and tap “Messages.” Complete the process of turning iMessage off by flicking the switch.
3. Make sure your device is completely up to date and check if there are any available updates.
4. If you have a Dual sim card with IOS 13 or higher we may need to enable Cellular Data Switching. to enable Go to Settings > Cellular > Cellular Data. Tap Cellular Data Switching toggle button to turn on.
5. You may also check for outages in your area by clicking here.

Please be advised this is a known issue and the previous steps above are what is recommended to work around this problem. If neither of the directions resolve your issue, please let us know. 

Thank you for being a part of our AT&T family. 

- Amber AT&T Community Specialist 

Is your cellular data on and working? You need a working cellular data connection to send or receive mms messages.

Good morning @Itzybar,

Thanks for reaching out to us. We can certainly understand how important it is to stay in touch during these times. 

It would be a pleasure to assist you with finding the cause and solution to being unable to send MMS text messages.

We always want to make sure we are covering all bases, and would like you to try the recommended steps:

1. Lets start by troubleshooting your device using our easy step-by-step guide.  
2. We recommend changing the settings in your device to enable MMS text messaging. Go to Messages and tap on Menu icon > Settings > More Settings > Multimedia messages and enable the option
3. Make sure your device is completely up to date and check if there are any available updates. (I personally had an update on my Samsung Galaxy S10 yesterday.)
4. You may also check for outages in your area by clicking here.

Please be advised this is a known issue and the previous steps above are what is recommended to work around this problem. If neither of the directions resolve your issue, please let us know. 

Thank you for being a part of our AT&T family. 

- Amber AT&T Community Specialist 

Let's look into what's going on with MMS on your Note 20 Ultra, @Mellert87!

Looks like you tried all the necessary troubleshooting steps to try to resolve this recent trend that developed since your device updated. However, we want to know a little more about your experience:

• Is your device an AT&T brand?
  • If not, follow these steps to program the carrier data settings for a non-AT&T device.

On your Samsung Galaxy Note 20 Ultra, go to an affected message thread and long press on one of the messages then select details. Check whether the type shows Advanced Messaging or legacy SMS/MMS. Also, disable Advanced Messaging in the settings then back on and test the results:

1. From the home screen, select the Messages app.
2. Select the Menu icon, then select Settings.
3. Select Advanced Messaging > Advanced Messaging switch.

Give these steps a try and let us know how it goes!

Lar, AT&T Community Specialist

My device is ATT brand. I tried opening the default messages app, but there is no longer a setting to turn advanced messaging on or off.

There's a tab for more settings, including text and multimedia messages, but there's nowhere under either tab to change the advanced settings. Perhaps this is a change from the update?