cannot receive MMS messages

• What zip code are you located in?
• Is the device software up to date? 
• When did you start having this issue?
• Have you tried resetting your network settings or any other troubleshooting?
• Are you having any issues with calls or data usage?

With more details, we'll have a better idea of how to proceed.

10708

software is up to date

I started having it Wed

I tried resetting, turning on and off the phone, checking settings.

no other problems

it was working fine and then stopped suddenly. sms is ok. just mms. 

thanks. 

Greetings @fletchCD,

Thanks for updating us with that information in regards to you not being able to receive MMS.

We'd like to assist you with trying to fix receiving MMS. Feel free to select the issue you're having, you'll see: 

Fix Messaging Issues!

What do you need help with today? 

• Sending or getting messages with pictures, videos, audio, or other files
• Text messages to or from 1 person
• Text to or from more than 1 person (group messaging)
• All of the above.

Once you select the issue you're having it will prompt you to the next step.

Let us know if this help your issue.

Jacob, AT&T Community Specialist 

this:

• Sending or getting messages with pictures, videos, audio, or other files

Hi @fletchCD,

Thank you for reaching back. Please go ahead and click on the link so you can be provided with the above options. Make your selection and follow the steps that come subsequently.

Let us know how it works out.

Doyin, AT&T Community Specialist.