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New Member

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5 Messages

Fri, Nov 20, 2020 12:01 AM

cannot receive MMS messages

I was receiving MMS messages on phone (iPhone 11) and suddenly can't receive them. I can get SMS and I can still reply to old MMS and get an automated response but it won't let me receive new ones. Twilio says its ATT. Any idea how to clear it? 

Responses

Brand User
ATTHelp

Community Support

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144.7K Messages

2 months ago

Hi @fletchCD
 
Thank you for reaching out to us. We'll be happy to look into this for you.
  • What zip code are you located in?
  • Is the device software up to date? 
  • When did you start having this issue?
  • Have you tried resetting your network settings or any other troubleshooting?
  • Are you having any issues with calls or data usage?

With more details, we'll have a better idea of how to proceed.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

5 Messages

2 months ago

10708

software is up to date

I started having it Wed

I tried resetting, turning on and off the phone, checking settings.

no other problems

it was working fine and then stopped suddenly. sms is ok. just mms. 

thanks. 

Brand User
ATTHelp

Community Support

 • 

144.7K Messages

2 months ago

Greetings @fletchCD,

 

Thanks for updating us with that information in regards to you not being able to receive MMS.

 

We'd like to assist you with trying to fix receiving MMS. Feel free to select the issue you're having, you'll see: 

 

Fix Messaging Issues!

 

What do you need help with today? 

  • Sending or getting messages with pictures, videos, audio, or other files
  • Text messages to or from 1 person
  • Text to or from more than 1 person (group messaging)
  • All of the above.

Once you select the issue you're having it will prompt you to the next step.

 

Let us know if this help your issue.

 

Jacob, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

5 Messages

2 months ago

this:

  • Sending or getting messages with pictures, videos, audio, or other files
Brand User
ATTHelp

Community Support

 • 

144.7K Messages

2 months ago

Hi @fletchCD,

 

Thank you for reaching back. Please go ahead and click on the link so you can be provided with the above options. Make your selection and follow the steps that come subsequently.

 

Let us know how it works out.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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