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AT&T related help: Access voicemail

monica_vsa's profile

1 Message

Tuesday, November 28th, 2023 4:54 PM

Cannot check voicemail from another phone

I have tried from multiple cell phones and land lines and the * button does NOT interrupt for me to be able to enter my PIN. I also tried calling 888-288-8893 and entered my phone and PIN but it says the information does not match the system (but I know it is correct). An ATT rep said everything looks fine. HELP!

Community Support


229.8K Messages

3 months ago

Hello @monica_vsa, we hear you, and want to help get this sorted. 


We are going to initiate a DM to help you with your concern.

Please look out for a DM notification from us. (For your reference it's the bell icon on the top right-hand corner of the forums)


Looking forward to speaking with you!


Thank you for contacting AT&T Community & Forums,

MatG, AT&T Community Specialist

1 Message

2 months ago

I am having the same issue every day lately. I am an Executive Assistant for a CEO and I have to call his voicemails every day using this same method (calling his phone and waiting til his greeting comes on then I press * and normally check messages from there) but it is non longer working. This is a big issue because he is traveling 80% of the time and this is how I get voicemails and handle them for him without bothering him to send them to me daily. HELP because we really need to get this situation fixed as its a nightmare for me right now since its not working. 

1 Message

27 days ago

Did you ever get this issue resolved?  I am having the same problem. 

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