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kanton's profile

Tutor

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1 Message

Saturday, October 18th, 2014 10:07 PM

Broadband device unlimited data plan

Is there any grandfathering of the old Data Connect Unlimited plans on broadband devices? I'm not talking about data plans on smart phones, only the broadband devices? My plan says data is unlimited, but once I reach 5 gb it will not connect anymore. The plan on my bill lists the acccount as DataConnect 5GB, but then says "Unlimited Domestic Plan", and under My Account says "My data plan: Unlimited"; but like I said, once I reach 5 GB useage they disconnect me. From a quick online chat with one of the AT&T support people, they said that my broadband device plan expired in 2012, but I never received any notice of that, and if so, why does my plan still say unlimited??

Former Community Manager

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10.4K Messages

10 years ago

 

Hello @kanton 

 

Out team will be happy to check and tell you exactly what plan you have and whats included. Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy

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