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Contributor

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1 Message

Wed, Jan 24, 2018 9:27 PM

AT&T SMS/Text Spam List - How to be removed from it?

Hello,

 

Recently one of our business lines that we use for SMS communications to our client and customers has been added to the AT&T SMS Spam list. Currently none of our clients using AT&T can receive our text updates. We discovered this after pursuing the issue with our phone vendor, Ring Central. Does anyone have any information on the following

 

* What the SMS spam filter recognizes as spam
* How to remove your number from the spam list
* A contact number for someone who can speak on the issues at AT&T

 

Thanks for the help!

 

Responses

Brand User
ATTHelp

New Member

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120K Messages

2 years ago

Good afternoon @mhicks04,


It is my understanding you are being blocked from sending SMS to AT&T customers.  To address your concern I would need some more information.


Please send a private message to @ATTCares.  In this communication be sure to include the following information;


Full name:

Contact number:

Your time zone and the best time to reach you:

How are you sending out the messages:
Amount you are sending out at once:


Thank you for utilizing the Community Forums, and have a splendid weekend.


Anthony, AT&T Community Specialist


Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

@ATTHelp was this ever resolved?? I'm having the same issue with our business number with using the company Weave. Our number was received from AT&T and we transferred it to the Weave Communications and for a few days now we are being spam filtered. How do we get this number to be recognized again as a business number?

Contributor

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1 Message

2 years ago

The forum says it no longer accepts private messages.

 

Our service has been down for AT&T subscribers for over a week and they are furious as our service provides critical status information that they have double opted-in to.  Our SMS provider says it is AT&T's SPAM Filter blocking the messages from our toll-free SMS number.  We have not been blaming AT&T with the customers as we expected this would be cleared up quickly, but it has been over a week so we don't have many options left excep to tell AT&T subscribers it is AT&T that is blocking their notifications.  The information being blocked is critical info so could warrant law suits from AT&T subscribers for intentionally blocking the messages from delivery.

 

Since our SMS provider is not getting resolution to this we are taking it straight to AT&T.  Please contact the email address on my profile with the info I need to connect to someone at AT&T to get this resolved, or reply to this thread with more instruction.

 

Doug

Contributor

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2 Messages

2 years ago

Hi Anthony,

 

My business is suddenly having the same problem now (as of Friday 10/26). It appears all AT&T customers are being blocked.

 

We send appointment and other reminders on behalf of medical facilities. All communication is based on patient opt-in via forms filled out at registration, and no communication is sent to anyone who does not already have an association with the medical facility in question.

 

Please tell me who to contact to get this resolved.

 

Thanks.

Contributor

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1 Message

8 months ago

Hi Anthony, our company is experiencing the same issue as described above by users mhicks04, doughoman and archpexp.

 

Can you please advise us on resolution?

Contributor

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2 Messages

8 months ago

FYI,

 

Here is an update on what we experienced.

 

We have an interactive service. During investigation, we discovered that if we have just sent someone a question, and they reply "STOP", then we were treating the "STOP" as if it were the answer to the question instead of a request to stop the service. Normally a "STOP" would stop the service, but in the relatively rare case we had just sent a question and were expecting an answer back, the answer detector short-circuited the normal "STOP" logic. We verified that this had in fact happened with one recipient just prior to the AT&T blocking.

 

So my theory is that AT&T has a detector whereby it detects if your service is continuing to send texts (i.e., more than one) after a customer has replied STOP, and if so automatically blocks messages thereafter or at least for some amount of "quiet time".

 

We fixed the logic problem on our side so now "STOP" always works. In this particular instance, eventually we were unblocked and the problem has not yet reoccurred.