Shop Now, Avoid Delays - Get Our Best Holiday Deals!
Check Your Usage History
MWE4797U's profile

Tutor

 • 

5 Messages

Wed, Dec 5, 2018 6:14 PM

AT&T Secure Family

What exactly is this? I just started getting a message on my phone yesterday stating " Updating AT&T& secure family data". 

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

176.3K Messages

3 y ago

Hello @MWE4797U,


The AT&T Secure Family is an app that allows you to manage other devices on your plan, most notably your children. The feature ranges from managing their internet usage, to limiting purchases. This feature replaced Smart Limits recently. Please let us know if you have any further questions about this app, and its functionalities. 


Collin, AT&T Community Specialist

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

176.3K Messages

3 y ago

Hi, @MWE4797U,

 

The alert may have remained because you haven't opened the app since it has installed and updated itself. Go ahead and open the app and see if that permits you to remove the alert. If you didn't have an account on AT&T Smart Limits, don't worry about trying to sign in. If that doesn't help and you don't plan to avail yourself of the services, try to remove the app and see if that removes the alert.

 

James, AT&T Community Specialist

Tutor

 • 

5 Messages

3 y ago

Thanks for the replay. Okay so I have not install it or launched it. Why has this message appeared on my screen on 12/4/18 and continue to stay there?

Tutor

 • 

5 Messages

3 y ago

Thanks

ATTHelp

Community Support

 • 

176.3K Messages

3 y ago

You're welcome, @MWE4797U. Thank you for being a loyal AT&T customer. Have a great day!

 

Makaela, AT&T Community Specialist.

 

Contributor

 • 

1 Message

2 y ago

Can I limit who my child can send and receive texts from with AT&T?

New Member

 • 

2 Messages

2 y ago

I downloaded the secure family app and paired it with my daughter's phone and it is still allowing her to download apps i have blocked. Why is it allowing this if its supposed to block them?

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.