Need your talk or text logs?
s_thilkumar's profile

New Member

 • 

11 Messages

Wednesday, February 16th, 2022 1:51 AM

AT&T NumberSync stopped working on my Galaxy Watch 4

I've been using my Galaxy Watch 4 with NumberSync enabled from my primary phone.  It was working well until 2 days back, now I'm trying to make it work, but it keeps throwing an error.  Logged into my AT&T account and confirmed my watch is not listed under Synced wearables.  When I tried to reconfigure the NumberSync, it prompts for the code from my watch, and my watch AT&T NumberSync app throws an error with code PD-SD-N/A.  No luck with support chats/calls.  Anyone have similar issues recently?  I did get a text confirmation saying that my NumberSync stopped working 2 days back, and that's when I realized it doesn't work.  So, when AT&T have these services traced in the backend, it'd be good at least if they also stop charging us for the watch line for the time when NumberSync doesn't work.

ATTHelp

Community Support

 • 

207.2K Messages

1 year ago

Hey there cmcclellan1, we want to help your Numbersync concern!

 

Lets meet in a Direct Message to discuss your Numbersync on your Samsung devices. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

 

Another option would be to contact Samsung support at 1 (800) 726-7864. I am still here to support your concern.

 

We hope to hear from you!

 

Carlton, AT&T Community Specialist

New Member

 • 

11 Messages

1 year ago

@ATTHelp are you planning to support each one of us here 1:1?  Just wondering how you trying to resolve the issue, when yourself said ATT is trying to resolve NumberSync working properly soon.

ATTHelp

Community Support

 • 

207.2K Messages

1 year ago

Hi there, ! Allow us to help get your Samsung Galaxy Note 20 Ultra 5G and your Samsung Galaxy Watch 3 back connected via NumberSync.

 

First, make sure you have the most recent software for your wearable and the Samsung Galaxy Wear app on your smartphone. Then access our Device Support tool by navigating to our AT&T Wireless support page. Once you've reached this webpage, select Get suggestions. Next, choose your device type which is located under change device. Lastly, go to Services>Device pairing (NumberSync). You'll be provided with personalized solutions based off the requested details specific to your experience.

 

Still unable to pair with NumberSync? Remove NumberSync if you haven't done so already. You can do this by logging into your wireless account and going to your myAT&T account overview>Scroll to My devices>Select Manage my device for the wearable you want to update>Choose Manage NumberSync. Then try setting up NumberSync again. Also, if able, uninstall the Galaxy Wearable app and download it again.

 

Before you begin, make sure:

 

  • Bluetooth is turned on for both your wearable and your smartphone.
  • You have paired your smartphone and wearable using the Samsung pairing process.
  • You have an active wireless plan for your wearable
  • You have a NumberSync user ID for your wearable

Set up NumberSync from the Galaxy Wear app:

 

  1. Open the Galaxy Wear app on your smartphone.
  2. Tap Settings and then Mobile Plans.
  3. Choose AT&T NumberSync, then Get Started.
  4. Tap Sync Watch.
  5. Check your watch for a Sync Code.
  6. Enter the Sync Code in the app (if it doesn’t automatically enter it for you).

You’ll get a message on both the Galaxy Wear app and your wearable that your smartphone number and watch have synced. If you still run into a error code, please share the exact error code with us. There are specific troubleshooting methods for every code. We'd like to provide appropriate guidance. Also, let us know what specific troubleshooting steps you've already tried. We want to utilize all resources available and assist you to the best of our ability.

 

Thank you for connecting with the AT&T Community!

 

Jonye, AT&T Community Specialist  

Lukeaj

New Member

 • 

15 Messages

1 year ago

I just got off the phone with tech support and was told the watch 4 doesn't work with number sync and get with samsung.

New Member

 • 

11 Messages

1 year ago

@Lukeaj I was told the same in couple of stores when I bought this watch, then I went to the company store (not franchised) where the store manager was able to configure it for me.  So it all depends on the associate who knew about this process... It's frustrating for sure. 

Lukeaj

New Member

 • 

15 Messages

1 year ago

@s_thilkumar You don't by chance know what the manager did do you? I would love to get this resolved. I have a few more days on my return window before I throw in the towel.

New Member

 • 

4 Messages

1 year ago

Galaxy s20 ultra and galaxy watch 4. Numbersync has worked for me since I got this new watch in October 2021. A few days ago, after the phone update and watch update, numbersync now no longer works. 

I spent an hour on the phone with an AT&T tech who told me it won't work because my cell phone plan is grandfathered in,  this was after I had to explain what numbersync was to her. I ended up stopping by the AT&T store, where we spent almost 2 hours trying every thing. Nothing has worked to fix it.

The store said it is a software issue stemming from the update and more than likely a new update will be pushed out soon and hopefully will fix the issue.

New Member

 • 

11 Messages

1 year ago

All he did was scanned a QR code from a new eSIM card that registered the watch, then he did go to the numbersync option under my primary phone no, and entered the sync code from the watch.  I tried all these steps again (except for scanning QR code, instead you can download a new eSIM that does the same), but no success.  I've ordered a new eSIM card hoping to get it tomorrow and will retry the same steps.  I doubt it would work because the watch registration is successful, but NumberSync step fails as the watch doesn't generate a code instead throws the error mentioned above. Also, the linked watches section under my primary phone no., doesn't list my watch which used to show before.  So I strongly believe there's something wrong at the backend with AT&T.  hope this helps. 

Lukeaj

New Member

 • 

15 Messages

1 year ago

I get the exact same error as you do on but a watch 4 and watch 4 classic I got for my wife and I in the buy one get one special.

New Member

 • 

11 Messages

1 year ago

I do get this error on watch 4 classic

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.