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s_thilkumar's profile

New Member

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11 Messages

Wed, Feb 16, 2022 1:51 AM

AT&T NumberSync stopped working on my Galaxy Watch 4

I've been using my Galaxy Watch 4 with NumberSync enabled from my primary phone.  It was working well until 2 days back, now I'm trying to make it work, but it keeps throwing an error.  Logged into my AT&T account and confirmed my watch is not listed under Synced wearables.  When I tried to reconfigure the NumberSync, it prompts for the code from my watch, and my watch AT&T NumberSync app throws an error with code PD-SD-N/A.  No luck with support chats/calls.  Anyone have similar issues recently?  I did get a text confirmation saying that my NumberSync stopped working 2 days back, and that's when I realized it doesn't work.  So, when AT&T have these services traced in the backend, it'd be good at least if they also stop charging us for the watch line for the time when NumberSync doesn't work.

Lukeaj

New Member

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15 Messages

7 m مضت

@s_thilkumar You don't by chance know what the manager did do you? I would love to get this resolved. I have a few more days on my return window before I throw in the towel.

New Member

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4 Messages

7 m مضت

Galaxy s20 ultra and galaxy watch 4. Numbersync has worked for me since I got this new watch in October 2021. A few days ago, after the phone update and watch update, numbersync now no longer works. 

I spent an hour on the phone with an AT&T tech who told me it won't work because my cell phone plan is grandfathered in,  this was after I had to explain what numbersync was to her. I ended up stopping by the AT&T store, where we spent almost 2 hours trying every thing. Nothing has worked to fix it.

The store said it is a software issue stemming from the update and more than likely a new update will be pushed out soon and hopefully will fix the issue.

New Member

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11 Messages

7 m مضت

All he did was scanned a QR code from a new eSIM card that registered the watch, then he did go to the numbersync option under my primary phone no, and entered the sync code from the watch.  I tried all these steps again (except for scanning QR code, instead you can download a new eSIM that does the same), but no success.  I've ordered a new eSIM card hoping to get it tomorrow and will retry the same steps.  I doubt it would work because the watch registration is successful, but NumberSync step fails as the watch doesn't generate a code instead throws the error mentioned above. Also, the linked watches section under my primary phone no., doesn't list my watch which used to show before.  So I strongly believe there's something wrong at the backend with AT&T.  hope this helps. 

Lukeaj

New Member

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15 Messages

7 m مضت

I get the exact same error as you do on but a watch 4 and watch 4 classic I got for my wife and I in the buy one get one special.

New Member

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11 Messages

7 m مضت

I do get this error on watch 4 classic

ATTHelp

Community Support

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200.1K Messages

7 m مضت

We appreciate your patience during this experience ! Let's get your Samsung Galaxy S20 Ultra 5G and your Samsung Galaxy Watch 4 back connected via NumberSync.

 

First, we recommend that you access our Device Support tool by navigating to our AT&T Wireless support page. Once you've reached this webpage, select Get suggestions. Next, go to Services>Device pairing (NumberSync). You'll be provided with personalized solutions based on the requested details specific to your experience.    

 

Still unable to pair with NumberSync? Remove NumberSync if you haven't done so already. You can do this by logging into your wireless account and going to your myAT&T account overview>Scroll to My devices>Select Manage my device for the wearable you want to update>Choose Manage NumberSync. Then try setting up NumberSync again. Also, if able, uninstall the Galaxy Wearable app and download it again.

 

Before you begin, make sure:

  • Bluetooth is turned on for both your wearable and your smartphone.
  • You have paired your smartphone and wearable using the Samsung pairing process.
  • You have an active wireless plan for your wearable
  • You have a NumberSync user ID for your wearable

Set up NumberSync from the Galaxy Wear app:

  1. Open the Galaxy Wear app on your smartphone.
  2. Tap Settings and then Mobile Plans.
  3. Choose AT&T NumberSync, then Get Started.
  4. Tap Sync Watch.
  5. Check your watch for a Sync Code.
  6. Enter the Sync Code in the app (if it doesn’t automatically enter it for you).

Also, you will find more tips and fixes provided by the community. If the error continues after applying these recommendations, follow up and share your update with us. Thank you for visiting AT&T Community Forums!

 

Jonye, AT&T Community Specialist

New Member

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1 Message

7 m مضت

I'm having the same problem for the last week

New Member

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1 Message

7 m مضت

I'm having the same issue as well. From the Galaxy Wear app I get the error NumberSync has encountered a problem. Code: PD-SDK-N/A

And from my Samsung Galaxy Watch3 I get the error NumberSync is currently unavailable.

I have tried all of the suggestions in this thread and nothing has worked.

New Member

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3 Messages

7 m مضت

I think this is an AT&T issue not an issue of its customers or their equipment. Not one of AT&T's proposed fixes has worked. Will AT&T acknowledge its problem and make some assurance that it's attempting to fix it?

New Member

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4 Messages

7 m مضت

@atthelp

I did all that. It did not work. I even went to an AT&T store, they did all that, and it did not work. It is a software issue that AT&T needs to push through an update to solve.

New Member

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11 Messages

7 m مضت

@tracy8583 good to know.  I'm right now in ATT store, will try my luck.  But I seriously think ATT shouldn't charge for the watch line the days numbersync didn't work.  @ATTHelp is this something you can take it up with your billing team? 

New Member

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2 Messages

7 m مضت

I'm having the same issue, woke up yesterday to a message from att saying that I turned off number sync when I DIDN'T, and when I try to turn it back on from my watch 4 and the wearable app it keeps saying numbersync encountered an error and the error code is PF-SDK-N/A, I have done everything from resetting my watch and my phone, I'm not tech illiterate, this is on your end ATT fix it, I'm not paying $10+ my $100+ bill so I have to deal with this. My watch 4 has worked with numbersync since it first came out so don't tell me the watch doesn't work with numbersync, I honestly can't people att has tech support when those people don't know jack (Edited per community guidelines). 

(edited)

New Member

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2 Messages

7 m مضت

I'm having the same issue, woke up yesterday to a message from att saying that I turned off number sync when I DIDN'T, and when I try to turn it back on from my watch 4 and the wearable app it keeps saying numbersync encountered an error and the error code is PF-SDK-N/A, I have done everything from resetting my watch to resetting my phone, I'm not tech illiterate, this is on your end ATT, fix it!!!! I'm not paying $10+ my $100+ bill so I have to deal with this. My watch 4 has worked with numbersync since it first came out so don't tell me the watch doesn't work with numbersync, I honestly can't att has tech support when those people don't know jack (Edited per community guidelines). 

(edited)

ATTHelp

Community Support

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200.1K Messages

7 m مضت

Thanks for your response, @tracy8583.

 

We're definitely aware of this known issue with Number Sync and our team is currently reviewing and correcting the update at this time. We'd advise for you to continue to try the troubleshooting steps, until a resolution has been provided.

 

We do apologize for this inconvenience!

 

Lynn, AT&T Community Specialist

Lukeaj

New Member

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15 Messages

7 m مضت

@DapperAdam The phone support people really are awful. The guy I talked to for over an hour first "had to" remote into my phone to fix the problem. He kept wanting to talk about how I was rich because I had a Subaru (he was looking at my blutooth devices). He then told me in India he could only afford a local made car and I must really be rich to afford an import. Then he said the problem was my watch wasn't activated. When I convinced him it was, he had me delete the service on it. Of course it wouldn't reactivate. He told me I had to go to the store because there was no way it activated without scanning a QR code. When I convinced him it was activated before he put me on hold. He came back and said he has looked into the problem and there is a defect in all Watch 4 classics and to call Samsung and maybe they would replace it with a different model. Absolute trash of service.  

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