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s_thilkumar's profile

New Member

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11 Messages

Wed, Feb 16, 2022 1:51 AM

AT&T NumberSync stopped working on my Galaxy Watch 4

I've been using my Galaxy Watch 4 with NumberSync enabled from my primary phone.  It was working well until 2 days back, now I'm trying to make it work, but it keeps throwing an error.  Logged into my AT&T account and confirmed my watch is not listed under Synced wearables.  When I tried to reconfigure the NumberSync, it prompts for the code from my watch, and my watch AT&T NumberSync app throws an error with code PD-SD-N/A.  No luck with support chats/calls.  Anyone have similar issues recently?  I did get a text confirmation saying that my NumberSync stopped working 2 days back, and that's when I realized it doesn't work.  So, when AT&T have these services traced in the backend, it'd be good at least if they also stop charging us for the watch line for the time when NumberSync doesn't work.

New Member

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1 Message

10 months ago

I just got a random text saying numbersync was turned off today. I get the same error when I try to turn it back on...

New Member

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3 Messages

10 months ago

AT&T is having problems with Number Sync. They are working to fix it.

New Member

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3 Messages

10 months ago

I have the same problem. I got the same text and when I tried to turn it back on I could not get a NumberSync code. I got a message that NumberSync encountered a problem. The problem code is PD-SDK-N/A. I have retried many times over the last couple of days with the same result. I have a Galaxy Watch 4 and a Galaxy Z Flip 3 phone.

New Member

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1 Message

10 months ago

I am having the same issues. Galaxy Note 20 Ultra 5G with Galaxy Watch 3. I've tried every troubleshooting step with no luck. Keep getting "NumberSync is currently unavailable". Went into the AT&T store and they couldn't fix it either. While I was there another guy walked in with the same issue.

New Member

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11 Messages

10 months ago

I've spent almost an hour with online chat support last night, and they eventually decided to send me a new QR code to my address.  Awaiting the new QR code, and planning to reset all mobile plan on Galaxy Wearable app, then try the new QR code.  To me, it looks like the registration part of the new plan works, when I tried downloading the new eSIM, but the syncing part with the primary line breaks.  Hope AT&T fixes this soon.  I'm already on the verge of moving to Verizon.

ATTHelp

Community Support

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203.8K Messages

10 months ago

Hey there @jstu08, we are here to help with your NumberSync concerns. 

 

At this time we are currently working towards a solution to get NumberSync back to working properly.

 

In the meantime, you can try troubleshooting Numbersync if you continue to experience errors.

 

Thanks for using AT&T Community Forum page.

 

Ashton, AT&T Community specialist

New Member

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4 Messages

10 months ago

Same code here 2hrs with support and no resolution!!! My watch will only work if connected to my phone Bluetooth.  Very frustrating 

ATTHelp

Community Support

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203.8K Messages

10 months ago

Hi cmcclellan1, we're here to help with Numbersync!

 

Let's try this to see if we can get this pairing issue sorted for you.

 

1) Reset your network settings: Swipe up or down to view Apps. Touch Settings. Scroll to and touch General management. Touch Reset. Touch Reset Network Settings. Touch RESET SETTINGS. Touch RESET SETTINGS. The network settings have been reset.

 

2) You can use our Troubleshooting and Resolve tool. Simply select your device, and it will walk you through the rest.

 

If none of these are effective at resolving the issue, please let us know and we'll proceed from there. Thank you.

 

Carlton, AT&T Community Specialist

New Member

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3 Messages

10 months ago

This did not help. I doubt if the issue is with my watch or phone since the same thing is all of a sudden happening to others. The Troubleshooting and Resolve Tool does neither. It can't even tell me what error code SD-SDK-N/A is. Usually, if the source of the error code is known, the problem can be solved.

New Member

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4 Messages

10 months ago

Yes customers service had no idea what this code is. If others are have the issue maybe it will be resolved. Im gonna attempt to go into the store tomorrow to see if they can figure something out 

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