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Contributor

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1 Message

Thu, Aug 25, 2016 3:09 PM

AT&T messages only allows me to view my text messages in conversations

When texting someone only my messages show up on messages.att.net(AT&T messages) so when I move from my phone to my computer I still have to look back at my phone to view what they have texted. Are there any solutions for this?

Responses

Accepted Solution

Official Solution

ATTMobilityCare

Community Support

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15.2K Messages

4 years ago

Hey @Spgaither89!

 

I’m sorry to hear that other people’s text messages are not syncing to your AT&T Messages! It’s no good, if you’re only getting half of the intended use out of that service!

 

I would try clearing the application cache for your AT&T Messages on your phone!

 

Important:

  • Clear Data deletes all app files and databases from your device.
  • Clear Cache only deletes the app’s temporary files.

 

  1. Select Settings.
  2. Select Apps, Applications, or Application Manager (varies by device).
  3. Select AT&T Messages
  4. Select Storage (on Android Marsmallow devices or if Clear Cache is unavailable).
  5. Select Clear Cache.

 

Have a great weekend!

 

Kevin, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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8 Messages

4 years ago

I have the exact same issue! I've posted on this forum as well and have tried all the recommendations given to me and none worked.

 

Also, I opened a ticket with AT&T Tech Support already and was told this is a trending issue now for a number of customers like us. I've been waiting for a couple weeks now and they still haven't given me a resolution to this issue. 

Teacher

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19 Messages

4 years ago

My husband and I switched from Verizon to AT&T less than two weeks ago and are experiencing the exact same problem with text messaging on his tablet and my iPad. As big as AT&T is and for as long as they have been in business, WHY are they having this issue? We never had any problems when we used the Verizon app on his tablet and my iPad. We aren't going to take our phones back to AT&T for a partial refund after the restocking fee and return to Verizon as it really is too much of a hazzle but after our cell phones are paid off in two years, if the problem still remains we will be returning to Verizon. I do regret that I didn't picked phones that were unlocked so we could have taken them to Verizon.

Brand User
ATTHelp

Community Support

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126.9K Messages

4 years ago

Hello @maflore1 and @WickedStepMom!

 

I’m sorry to hear you are both having this issue. Having a service that is frustrating is not what we want anyone to experience.

 

We want to ensure the AT&T Messages service will work for you so please send a message to @ATTMobilityCare. This is a private inbox, so please include your first and last name, a good contact number and the best time of the day to reach you.

 

We look forward to hearing from you!

 

Tim, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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19 Messages

4 years ago

Please review the email address I should send my information to as the one supplied to me in the below email is not a valid email address.
Thanks.

Jan *****
Retired and loving every day!
📱 *****
☎ *****
📬[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Teacher

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19 Messages

4 years ago

Stumbled upon the address for the private inbox.

Teacher

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19 Messages

4 years ago

Once at the private message box, after entering my message when I hit SEND my message did not go. This is what I see: The private message you were trying to access does not exist.
Please click the Back button on your browser. 

So how do I send my private message? This problem is getting more frustrating. 😡

Tutor

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7 Messages

4 years ago

I have been having the same problem as Spgaither89 for at least the last 3 or 4 (if not longer)months, all I've been told is they are working on updates but don't know when they will be available. It's really really getting frustrating, I have been an at&the costumer for many years but I have about had it seems like it's always something this is probably the worst because I have really relied on that site. About it give it up.
Brand User
ATTHelp

Community Support

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126.9K Messages

4 years ago

Hi @spoileddogs2!

 

I’m sorry to hear you are also having issues with the AT&T Messages service. I understand that getting a one sided conversation with this service can be an absolutely frustrating experience and I’m happy to help!

 

Are you using an iPhone? If so, while using the AT&T Messages service, you’ll need to turn off iMessage in order to receive all text messages on the Web.

 

On your iPhone, go to Settings, Messages, iMessage and select OFF. After logging out of AT&T Messages, you can turn iMessage back on.

 

Also please keep in mind, AT&T Messages is available to AT&T wireless customers on the Web from a computer or tablet using an HTML 5–compliant browser.

 

Please let me know if either of the above helped fix this and if you have any questions or concerns.

 

Thanks and have a great day!

 

 

Anabel, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

4 years ago

I do not have an iphone. I use Internet explorer. Nothing has worked. I don't know how many support I have talked to but one told me that messages was working on updates but didn't know when they would be available. But I know it's getting pretty rediculous. I am not a very happy customer anymore.
pgrey

ACE - Master

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3.4K Messages

4 years ago

@spoileddogs2 Did you try a refresh, on your browser?

I change between "Texts" and "All", for the messaging display, and this usually refreshes my messages, but sometimes I have to refresh the browser page completely, to get it to show both "sides" of my messaging.

I agree, it's not perfect, there are some bugs, but I'd say mine works 95%, which is usable.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

4 years ago

I have tried refreshing my browser, I have changed between texts and all and every other choice.

Teacher

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19 Messages

4 years ago

On my iPad I have the iPad messages turned off. I've tried using both Safari and Chrome and still this problem. Today on my iPad I saw three conversations I had with my daughter using the AT&T app that came with my Android phone. Two of those three conversations showed the entire conversations. Why not all three?

If AT&T can have a working app on my Android phone, why can't they have a working stand alone app on the iPad/iPhone like the one for my Android phone? AT&T has been around as long as Verizon has and they have identical stand alone apps on the Android phones and iPads.

Brand User
ATTHelp

Community Support

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126.9K Messages

4 years ago

Hello @spoileddogs2!

 

I’m so sorry you are having ongoing issues with AT&T Messages. We’ll be happy to reach out to you and help get this resolved!

 

Please send a message to @ATTMobilityCare. Please include your first and last name, a good contact number and the best time of the day to reach out you.

 

We look forward to hearing from you!

 

Demetria, AT&T Community Specialist

 

 

 

 

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

My question is different. I can't delete text messages from others. I use to be able to. It is really adding up. I want to delete every day. Can you help.  Thanks.K.Rossner

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