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jonpaul3's profile

Contributor

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1 Message

Mon, Oct 19, 2015 7:55 PM

AT&T Messages Backup and Sync

I'm looking for some clarification.  Here https://www.att.com/esupport/article.jsp?sid=KB424734 it states that texts deleted from the device are automatically deleted from the cloud .  I've had a customer services rep tell me otherwise.  Can someone please clear this up?  Just to be clear this is the messagesbackup and sync service NOT the AT&T messages service.

Community Support

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15.2K Messages

7 y مضت

Hello @jonpaul3

 

I have researched this for you and found that if you delete the message from the device it will delete from the cloud.

 

Now if you delete a message from the website (cloud) it will not delete the message from the device itself.

 

Hope this helps!

Gerald

Contributor

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2 Messages

7 y مضت

Im not 100% on how it all works as Im new to the app myself, but I have viewed messages on the app that were previously deleted from the device. 

ACE - Sage

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100.3K Messages

7 y مضت

I always delete short code or verification messages from my phone, yet the cloud has every message I ever sent or received.

I recently reset my phone and everything was restored, including delete messages.

 

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