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1 Message

Thu, Feb 21, 2019 1:07 PM

att iphone disabled

My iPhone is disabled and says connect to iTunes.   All  my information is in my phone.  Passwords, user names, etc..  I was going to log in to my AT&T messages to get the verification code needed for my iTunes and I don't know the password.  The options offered are to an email I no longer use because someone hacked it and to a phone I cant open.    Please let me know how to access my AT&T messages,






Accepted Solution

Official Solution

Brand User



108.6K Messages

a year ago

Hello @tgrant3312


We're sorry to hear that you are having trouble access your AT&T Messages account. Allow us to be of help!


To do a password reset, you can access AT&T Message Archive Portal and follow the steps to get started.


If you continue to have trouble not opening your iPhone, you can also reach out to Apple for further assistance with your iTunes account verification.


We hope this helps and have a good weekend!


Dwight, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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