Skip to main content
AT&T Community Forums



1 Message

Mon, Oct 8, 2018 4:46 PM

AT&T Free Msg

I just received this text from number 6838:

AT&T Free Msg: We have important information about AT&T account ending in 9382. Are you the responsible party? Reply YES or NO.


I called AT&T and the operator though it could possibly legit but she wasn't sure. Is this a legitimate text or a phishing scam?  Thanks for any help. 


Accepted Solution

Official Solution

Brand User

Community Support


137.5K Messages

2 years ago

Hello @caitriel.


If there was a legitimate message to impart to you, the representative you spoke to would have been able to pass that along. We encourage you to alert AT&T by forwarding the suspicious text to 7726 on your device. Messages forwarded to 7726 are free. They don't count toward your text plan. Thanks for reaching out to us for clarification!


Dawn, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question