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joshutg's profile

3 Messages

Monday, February 19th, 2024 3:19 PM

ATT Censoring group chats?

When trying to see the letters "USAA" in group chats, the message fails and reads "Unsupported content".

I've tried both Google Messages and Samsung Messages. Both fail.

All messages without "USAA" work.

RCS is turned off.

Sending "USAA" to a single person works.

Just group chats fail where its MMS and not SMS fails.

Anyone else with similar problems?

3 months ago

Wish I knew what it was. Still blocked on my end. Tried a friend with an AT&T phone. Fails on their end too. Other friend on a separate network is able to send with no problems. 

Community Support

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232.3K Messages

3 months ago

Hi @Yet_another_Frustrated_customer, We understand how important it is to be able to send MMS/SMS and want to help you.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our
Contact Us page ( https://www.att.com/support/contact-us/ ) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.”

 

Thank you for contacting AT&T Community Forums.

Ken, AT&T Community Specialist

 

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