Community Support
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AT&T Accessibility – Resources and Assistance for Our Customers with Disabilities
Being in touch with people that are in our lives is something a lot of us take for granted. If you or someone you know is deaf, hard of hearing, or has a speech disability, you can set up an AT&T Accessibility plan that's made for the way you communicate. Send more text messages, enjoy more video calling, and choose a plan that's right for you.
View AT&T’s Wireless Accessibility plans to see what works best for you or a family member!
Accessibility Resources
Access your world with TTY-compatible phones, closed captioning, and much more:
- TTY-compatible phones - enables visual communication via a one- or two-line electronic display.
- AT&T Real-Time Text - An alternative to TTY. RTT allows customers to communicate over the wireless network.
- Hearing aid-compatible phones - Learn about hear aid compatible wireless phones.
- U-verse TV Video Description - Can make television and other media accessible to blind or visually impaired subscribers.
- U-verse closed captioning - Allows our members to read what people or your favorite characters are saying.
- DIRECTV closed captioning - Allows our members to read what people or your favorite characters are saying.
- AT&T TV closed captioning - Allows our members to read what people or your favorite characters are saying.
- Relay call notice - Can be used to connect to a specially trained communications assistant from your state relay provider.
If this information can help someone you know, please feel free to share it with them!
ChrisZ, At&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Check out the article above to see what AT&T is doing to help those with disabilities!
ChrisZ, AT&T Community Specialist
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Isington
New Member
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1 Message
1 year ago
I've been with AT&T Wireless since 1999 and until now, yall have been able to figure out anything, even if it took a couple tries.
I've spent the last *3 days* trying to help a blind friend update her card on file. She gets hacked a lot. Blind people are often targeted this way.
I'm without a car and in another town. Here's the upshot.
AT&T Security and Accessibility fail: to update your card on file, you have to be able to see and read the pin number they send to your phone.
There is no workaround. At all. Ever. They *require* functioning eyeballs on your phone screen.
In the 4th hour, it turned out *my* phone number had been spoofed, so they wound up sending a temp pin to a hacker's phone.
They don't care about any other identifying info, *just* eyes on your screen. And they'll send a temporary pin to a spoofed line.
As well as blocking the blind & dyscalculic, it also means your account can be captured by anyone who gets their hands on your phone for 10 minutes.
Double Security fail. 508 Compliance fail. ADA Accommodation fail. UI design fail. Just total fail, really. Fail, fail, fail.
Going by this, AT&T doesn't want money from the blind or reading impaired -- but will gladly take it from anyone who wants to steal *any* account-holder's financial identity.
Doesn't that strike you as a bit... um, short-sighted?
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ATTHelp
Community Support
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221K Messages
1 year ago
Hello, @Isington. We understand how important it is for customers with disabilities to be able to manage their accounts and receive assistance when needed. We are here to help!
For specialized support, please reach out to our Disability and Aging Center, their number is 800.772.3140. Also, we do have other support options for people with disabilities.
We hope this helps! If you have any other questions or concerns, reach back out to us.
TT, AT&T Community Specialist
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Constructive
Former Employee
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32.9K Messages
1 year ago
AT&T Security and Accessibility fail: to update your card on file, you have to be able to see and read the pin number they send to your phone.
There is no workaround
of course there is a work around, theres a setting in the phone that allows it to read out verbally the text and they can respond yo texts verbally its in the accessibility setting on the phone
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