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Android Group Message Troubleshooting – Fixes From AT&T
Group Messaging Not Working?
Let's get to the point, group messaging is not working. We have some solutions below that will get you back in the conversation!
Update! Group Messaging Enhancement is being expanded so you can now text more than 10 people. An OS update IS required and those are being rolled out slowly. If you do not have the option but some of your friends do, not to worry it is coming!
Two Fast Solutions
- Restart your device. In some instances this will fix your texting issues.
- Clear storage from the messenger app. Go to Setting >Tap on Apps > Select Messages app > Tap Storage > Select Clear Cache.
Group Conversation Check Box
When you add a group of contacts to the recipient field, a checkbox appears above the keyboard. If it is not checked, a group message you send turns into an individual message. Make sure this is on as indicated by the checkbox in the picture below. This does not affect how you receive a group message unless that individuals group message setting is the culprit.
Group Messenger Settings
One thing you want to verify are the settings that allow you to group message. Make they are enabled by:
Open Messages > Tap on the 3 dots > Settings > More Settings > Multimedia Messages > Verify group conversations is enabled. In some instances, you need to perform a combination of the above and a Network Reset.
Heads Up: Data may need to be turned on in order to use group messaging.
3rd Party Messaging Apps
If you are using a 3rd party app to troubleshoot, disable it and test from the default messaging app. this will help determine where the issue lies.
If the information below does not help, we may need to perform a back-end fix, chat with us to get this done.
Hope this helps!
ChrisZ, AT&T Community Specialist
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