Android Group Message Troubleshooting – Fixes From AT&T
Learn how to resolve group messaging for your Android device
We have some solutions below that will get you back in the conversation!
Two Fast Solutions
- Restart your device. In some instances, it may just be cached information, and restarting the device can resolve it.
- Clear storage from the messenger app. Go to Setting >Tap on Apps > Select Messages app > Tap Storage > Select Clear Cache.
Delete the group conversation
There is a chance that the group chat has been corrupted. It sounds rough but it means that some background code in the chat is bad. Deleting the group conversation and starting from scratch may resolve this. Others in the group chat may need to do the same.
Text From iPhone Users Not Coming In
If your previous device was an iPhone and used iMessage. Apple still thinks you have an iPhone and messages are sent to iMessage rather than your Android device and you will need to disable or unregister it.
Group Conversation Check Box
When you add a group of contacts to the recipient field, a checkbox appears above the keyboard. If it is not checked, a group message you send turns into an individual message. Make sure this is on as indicated by the checkbox in the picture below. This does not affect how you receive a group message unless that individuals group message setting is the culprit.
Group Messenger Settings
One thing you want to verify are the settings that allow you to group message. Make they are enabled by:
Open Messages > Tap on the 3 dots > Settings > More Settings > Multimedia Messages > Verify group conversations is enabled. In some instances, you need to perform a combination of the above and a Network Reset.
Heads Up: Data may need to be turned on in order to use group messaging.
3rd Party Messaging Apps
If you are using a 3rd party app to troubleshoot, disable it and test from the default messaging app. this will help determine where the issue lies.
You can also find more information on AT&T Advanced Messaging on our homepage.
Hope this helps!
ChrisZ, AT&T Community Specialist
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