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J

New Member

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3 Messages

Tue, Jul 14, 2020 7:12 PM

alcatel smartflip

Can not retrieve or send MMS. WAP is pushed

Responses

Brand User
ATTHelp

Community Support

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128.4K Messages

a month ago

Hi @jmellis6

 

Thank you for reaching out to us today. We're sorry to hear about the service issues you've been having but we'll be delighted to assist you. Where are you located? Are you experiencing service issues today (July 15th)? When did this issue begin? Are you also having any issues with phone calls? Have you tried any troubleshooting? With more details, we'll have a better idea of how to proceed.

 

Darais, AT&T Community Specialist

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New Member

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3 Messages

a month ago

We are in Springfield TN.  This phone was previously a prepaid phone then was switched over to a postpaid account (my husband who broke his phone) 

He can text on it but he can not send or retrieve MMS messages. Also, I have all the data settings turned on but it says no network connection

New Member

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3 Messages

a month ago

I have done a network reset. The only thing I havent done is a factory reset

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