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Contributor

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1 Message

Mon, Jul 23, 2018 5:25 AM

Advanced messaging not working s9 plus

Hello 

After June 3, 2018 my advanced  messaging  stopped working.  I am not able to see delivered or read receipts.  Can you help me please?

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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112.9K Messages

2 years ago

Hello @Deepark,

 

We can definitely take a closer look into why your advanced messaging is not working at this time. To Learn how to turn on advanced messaging on your Samsung Galaxy S9 plus, please follow these steps:

 

From the Messages settings screen, select Advanced Messaging > Advanced Messaging switch.

To learn more, view Advanced Messaging or visit https://soc.att.com/2NGSO9d.

 

In order to enjoy the benefits of Advanced Messaging, please remember that both you and your recipient must have the following:

Let us know if you have any further questions or concerns.

 

 

Sean, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

112.9K Messages

2 years ago

Hello!

 

There are a couple of steps you can take to try to resolve your experience. First, turn off Advanced Messaging and restart your device. After your phone boots back up, turn on Advanced Messaging and restart your phone again.

 

If your issue persists despite the first step, ensure your device's software is up to date as some features may not work as they should.

 

We hope this information helps! Let us know if you have any further questions.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

2 years ago

Are you telling me from my message menu (three dots on the top right hand corner) After clicking advanced messaging, there's a advanced messaging switch option? I am not seeing this and these suggestions for a fix are elementary solutions to someone having the advanced option turned off. I never suggested my advanced messaging was turned off! I said my advanced messaging was not working.  For further clarification my advanced messaging is turned on the people I messaging when it is not working or using Galaxy phones (s9) and have theirs turned on as well.  There's notifies them when I see their messages sent to me my outgoing messages are not confirmed nor can I receive many messages they do send even though it says cent on their end I hope this clarifies things further even know I already stated this.

Contributor

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2 Messages

8 months ago

I am having the same issue and hoped the latest update this morning would have fixed it.  I tried to turn off advanced messaging, powered off my phone, restarted then turned advanced messaging back on.  It still doesn't work.

Tutor

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10 Messages

6 months ago

This did not work, At&T will not talk to me, how do I fix my phone

Contributor

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1 Message

6 months ago

I am having same issue with my Galaxy S9+ since i did the latest update in october, I also went to At&t store and have not gotten it resolved

Contributor

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1 Message

5 months ago

I'm sick of Samsung messaging ,my camera videos run too fast and if I set att messaging to default ,nothing works ,not even text only .

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