New Member
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3 Messages
Accepting calls from a jail or prison ( third party calls)
I am having a HORRIBLE TIME AND FOR THE LIFE OF ME I CANNOT GET ANYONE TO HELP ME NOT AT&T or Securus Not the prison not anyone can help me to fix this problem and I need some help or advice My loved one is calling from the prison I have been accepting these calls for over 2 years and all of a sudden I cannot accept them it will not recognize when I am pushing the #1 to accept the call. I have not changed ANYTHING not my phone not company not plan he hS not moved to different facility nothing has changed and I have spent countless hours on hold with everyone cop at involved and not a single one can fix this problem can anyone please help me or give me any advise on what it is I need to do to fix this ???!!!!
Accepted Solution
formerlyknownas
ACE - Sage
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116.6K Messages
4 years ago
This has absolutely nothing to do with AT&T or any cellular carrier. The problem entirely rests within the prison's phone is system and prepayment to allow phone calls
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Fl_retire
ACE - Professor
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2.9K Messages
4 years ago
Does any of these situations in the link below apply to you? Or has the individual lost phone privilidges? This is a link from another state, but could apply to you state.
https://co.price.wi.us/Faq.aspx?QID=257
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lhertenstein89
New Member
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1 Message
3 years ago
I am currently having this issue. Did you ever get yours resolved?
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ATTHelp
Community Support
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230.7K Messages
3 years ago
Let's look into that for you, @lhertenstein89!
We want to advise that correctional facilities work with third-party vendors for their phone services. As a result, the process to make a collect call to a wireless device may vary.
AT&T customers may be able to accept collect calls offered by third-party companies which have no affiliation with AT&T. What's more, most (if not all) third-party companies require credit cards to process a collect call to wireless subscribers.
We hope this info helps!
Lar, AT&T Community Specialist
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