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New Member

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7 Messages

Sunday, October 3rd, 2021 9:31 PM

A lie the whole way around from quality of service to amour of bill and all between

I would never recommend them at all. First off they lie to you from the start. The service reliable, (Edited per community guidelines) no, lie one. The price stated in the store, (Edited per community guidelines) no, lie two. Phone discounts, not really, lie three. I blame myself because what sound good ain't always the truth and I know this. So I blame myself. But on the other hand if I tell you this service is not working for me because I am on dialysis and disabled all my calls drop after a few minutes sitting down. They keep sending signals not working. All I want is to get out this contract because they lied and my life depends on food phone service. They don't care I have to pay over a 1000 dollars for 2 phones that in my contract is stated sale price 150 a piece which is 300. Stay away from the store completely. I leave in a rural area which I know can be hard but they have my address at the beginning and told me it had perfect service. Why do I have to pay for lies no service no hotspot and dropped conversations even when I try to call customer service but they blame it on the people I'm talking to service, bull $#*! I don't want to hear that. Now some of my friends do have at&t so it could be them because your service(AT&T) (Edited per community guidelines). Now I know one thing my mom got Verizon and they always got good service so that's a lie.

ACE - Sage

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118.2K Messages

3 years ago

All prices are published online.  Phone deals too.  If you didn't price the service yourself online, you are either an easy mark for a Salesman, or don't know who the deals work.

As for the quality of service, it is 100% On Us customers to decide if the service works for us and if it does not, to return equipment and Port our phone numbers back to our previous carrier. That's why all carriers have at least a 14-day return policy on phones

(edited)

New Member

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7 Messages

3 years ago

I did I understand the price and equipment price. The first was high which  I understand after that my bill was 120 plus 20 for phone which is 140. Why am I paying 180 nothing changed on plan? And service (Edited per community guidelines) they keep trying send a signal to fix which never works and told me it everyone else I talk to lines dropping. Thank you for your concern

(edited)

ACE - Sage

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118.2K Messages

3 years ago

Read the bill...  It's fully detailed. 

The stated prices online are correct.  If that's what you were told, and that's what you expected, then something else is a mess, because you were not lied to. 

Which plan?  Is it the tier you picked? 

What else is on the bill? Insurance?  Next up? 

Did you enroll in auto-pay and paperless billing which is $10 per line discount?

If you read the costs beforehand, what doesn't match? 

If you read the phone deals, and met qualifications, it's written that credits take 3 months. 

Send a signal?  Huh?  What does that mean? 

Turn on wifi calling. It works with your home internet. 

(edited)

Community Support

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232.8K Messages

3 years ago

We want to look into your service and that device promo, @Nitabee2004!

 

When it comes to poor network service trends the first step to take is to refresh your connection to the network. You can do this by powering your device off for several seconds before powering it on again.

 

Network experiences like dropped calls, failed call attempts, and poor call quality can occur for a number of reasons, including but not limited to:

  • Gaps in network coverage
  • A geographic obstruction, such as a mountain
  • A type of building construction

While you're in a single location it's best to you use AT&T Wi-Fi Calling which allows you to send and receive calls and texts by connecting to almost any Wi-Fi network when cellular service is limited or unavailable.

 

Also, reach back and let us know more details on the promo you were offered. Promotional credits start within 1-3 bills. To qualify for bill credits, a wireless line must remain active and in good standing for 30 days, and enrolling in AT&T AutoPay can help you save on billing.  

 

Give this a try and let us know how this helped!

 

Lar, AT&T Community Specialist

New Member

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7 Messages

3 years ago

I have reset phone thousands of times with customer service and they keep sending a signal to help nothing is helping.  Now I can not use hotspot at all. Even when data rolls over. I keep getting the excuse “ it’s the other lines dropping”. I’ve had this service for over 5 months and it’s the same everyday. Check the notes on my account. Im tired of going through this and it’s been from day one. 

ACE - Sage

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118.2K Messages

3 years ago

@Nitabee2004

If coverage was poor from day 1, you should have returned all the phones, and gone back to your old carrier.  

It's why you had 14 days to return, and 30 to trade in old phones.

Use wifi calling.  It's off be default.  You have to turn in on and set up in settings.  

If it won't work, the phone may be defective.  Warranty is one year.  Apple direct warrantees iPhone.   AT&T warrantees Android. 

You can't keep doing the same thing and expect a different result.  Unfortunately, you should have acted right away, not waited till your only option is paying for your phones to leave AT&T.

Community Support

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232.8K Messages

3 years ago

Hello @Nitabee2004, We're here to help you with dropping calls.

 

Let's try our Troubleshoot and Resolve Tool. Sign in for faster troubleshooting and diagnostics, customized solutions and updates on issues in your area.

 

Let us know if this helps.

 

Thank you for visiting our Community Forums 

 

Carlton, AT&T Community Specialist 

 

 

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