New Member
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1 Message
5Ge Coverage is weak in my surrounding area
At most, I get two bars of cellular reception on 5Ge when previously I had strong cellular reception before switching to 5Ge. It is unreliable and weak. Is there a way to prevent my phone from connecting to 5Ge. It occurs across our devices, so is not limited to my iPhone 11.
ATTHelp
Community Support
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231.2K Messages
4 years ago
Hello @Mstornes,
Thank you for your concern.
There is no way to manually select the coverage provided in your area.
Our network will connect your device to the best coverage compatible with your device and offered in your area.
Try Troubleshooting your device to help with strengthening the connection.
Please let us know if this resource was helpful.
Jonye, AT&T Community Specialist
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