Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Need your talk or text logs?
nybb1212's profile

Contributor

 • 

2 Messages

Thu, Aug 23, 2018 1:44 AM

200 Message Add-On Disappeared AT&T prepaid

Hi!

I just brought a new pre-paid AT&T iPhone 6s from an AT&T store yesterday. My new Iphone is using the same prepaid account/phone number as my old iphone. On 8/18, I purchased a 200 message add on for my account using my old phone. The message add on I just purchased doesn't appear to have transferred to my new phone. The AT&T employee that sold me my new phone, gave me a new sim card but I'm using the same account/phone number and the add on should have transferred. If anyone can help me, I would really appreciate it!

 

Thank you!

Brenna

sandblaster

ACE - Expert

 • 

59.8K Messages

4年前

This is a customer to customer forum, not customer support. You need to call.

Contributor

 • 

2 Messages

4年前

Yeah, I realize that. I thought somebody had the same problem and knew how the fix it or  an employee would reply to my post. I tried to call but they didn't fix it.  I guess I'll just call again... But thanks anyway. 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.