Why Is ATT Outsourcing Customer Service to Other Countries and Providing Terrible Support
WHY is ATT outsourcing its customer service to other countries for the US customers. The agents speak very broken English which makes it very difficult to communicate or understand them and read off mechanical scripts that waste time and they do not solve problems in a logical way. I cannot believe how much time I have wasted on the line trying to trouble shoot my problem when I flat out know they are giving me a wrong answer and that their understanding is limited. When I try to ask for a manager I get the run around. This is the worst customer service. Its enough to make me leave ATT when my contract is up.