When will AT&T return to its roots?
Do I remember AT&T, when it was the sole TELEPHONE company, super service, super equipment, very personalized. Then the tech revolution came, they made computers and I had theirs, it was faster than IBM’s. And, added internet “worldnet,” Then it got broken up! Cingular regained the name, but not the spirit or ethos. We recently moved to an area where AT&T is dominant. We got the internet, fiber gig. Too many problems too many calls, very hard to talk to a human, always a voice synthetic machine until they want to push one into an over priced, dysfunctional product. Then, you have sales people swarming about you like bees. Every time we had a service call for a connection/equipment problem one or more sales person showed ahead of the technician pretending to be facilitating the repair but they quickly want me to switch my mobile provider, my TV service, whatever. with the support I’m getting on my existing service, I’ll be hard pressed to switch to a more expensive, less robust, under supported alternative. Recently, I had a device connectivity issue & AT&T played the customary TEFLON defense “not my issue” it’s the other guys concern. Alas, AT&T is a shell of its former self, got the name but not the substance. Once the poster child of corporate excellence, now the image of corporate greed and “how not to do anything.” SAD