Former Employee
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30.7K Messages
What’s going on with the forums?
All I’m seeing is 6 or more year old closed threads
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
davemize
ACE - Professor
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3.7K Messages
2 years ago
@Constructive The default sort on the search screen has changed from 'Most Recent' to 'Relevance' for some reason..... irritating.
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skeeterintexas
ACE - Expert
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24.6K Messages
2 years ago
Thank YOU! I thought it was just me or there was something wrong with my browser!
ETA: Those older posts appear when you first load the opening page. If you 'refresh/reload', it will show newest posts.
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ATTDmitriyCM
Community Manager
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10.3K Messages
2 years ago
@Constructive @davemize @skeeterintexas
It's a bug. It's being worked on and will be fixed soon. For now a solution is to change the post sort order to most recent.
Thanks,
Dmitriy
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Constructive
Former Employee
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30.7K Messages
2 years ago
when i first posted this i was looking on my phone so the sort button was at the bottom of the page which i didnt see until i scrolled down
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