System message for invalid address blocking order
Had AT&T internet installed with Direct TV at new location. I included a refurbed streaming device that was shipped and installed at the time internet was installed. Now I want to order a second streaming device and a system error indicating my address is invalid. I get daily mail, UPS and Fedex deliveries. Direct TV has no problem billing me immediately but claim they have no way to ship me a second device as the system error for the address. How did the first unit get shipped goes unanswered. No manual bypass to get around system error.
I have spoken to agents, supervisors and manager and each say they can not ship the device.
I can't be the only person whose address is not updated in USPD database as they must work with installs at many new locations.
Has anyone found a work around this issue. Other companies I have used get this error but can manually verify the address and send the order out.
I need help but not finding it with Direct TV