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J

New Member

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3 Messages

Thu, Mar 12, 2020 7:35 PM

Closed

quitclaim easement

may I have phone number for someone in AT&T's right of way department? i have property in Pleasanton CA with old unused easement that i'd like to get quitclaimed. i have been trying to find a phone number for hours, please help

Constructive

Employee

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28.7K Messages

2年前

theres no publicly available direct line to any dept you need to call 1.800.288.2020 and ask for the business office

New Member

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3 Messages

i called 800.288.2020 twice... operator was unable to find any phone numbers for engineering department, right of way department, legal department, so struck out again... i simply want to speak with someone in AT&T's right of way department about an easement that AT&T has over my property, why is this so hard?

spoom2

ACE - Master

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16.1K Messages

Instead of asking for a number for a specific department why not tell them that you need a release of easement and let them direct you? You may have to call until you hit a rep that knows where to direct your call. Any way you choose it can't be done on a user to user forum as we have no direct contacts at AT&T and this forum is not direct access to AT&T business groups.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

thank you for your reply... I did describe that i needed an easement quitclaimed, but the operator was unfamiliar with easements and quitclaims, i went into further detail, but to no avail... the operator asked fellow workmates, too, but none of them could help... seemed they did not have any access to operations offices of AT&T, only sales, tech support, etc... seems odd that this is so hard... not hard at all with other utility companies... been working on this for a number of days and still no closer to a solution... someone told me to drive to their local corporate offices... not sure what piece of this i'm missing...

Constructive

Employee

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28.7K Messages

@jforddev may I suggest you flag down an At&t service truck. Ask for their managers number they would have the local right of way contact. When I was a construction manager I had my right of way person on speed dial

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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New Member

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10 Messages

11日前

Did you ever get a resolution to your quitclaim request? I am in the same situation and have been trying to contact someone with AT&T for months and haven't gotten anywhere. Was wondering if you were successful?

spoom2

ACE - Master

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16.1K Messages

11日前

See this topic The topic you've posted on is 2 years old and things have changed. Closing this topic to further posting. 

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