Promise of Deals In-Store that are not followed through
I recently went to an AT&T store to trade in two Ipads for two Ipad Air 4 Gens, and was promised that I would only be charged for the cost of the Ipads per month and could choose to deactivate the cellular service for the ipads so that I would not have to pay for the cellular service that I would not use as I only use wifi or hotspot. After looking at my updated bill, I found that I was charged for the cellular service for the Ipads anyway and my bill was changed for some reason and was charged more for my cell phone lines. I called into customer service about this, and they told me that they could not do anything for me.
This is the 4th time that I have been promised certain deals and a lower bill than what I would end up getting charged, and I am now shopping for a new cellular service.
Has anyone else been dealing with this?
I have been a customer of AT&T for a long time now, and the cost of the service and devices far outweigh the quality of the cellular connectivity and the deals that are very short-lived.