Monday, August 8th, 2022 11:46 PM
How can one reach a real live person on the fraud line? I called and was on hold and no one ever answered
1 year ago
I've been wondering the same thing.
When I spoke to a customer service rep, I was told to go to this URL:https://att.com/fraudinquiriesI was told I would be able to file a report on that website. Afterwards, someone was supposed to call me. What actually happened was:
AT&T has determined that the account was not opened fraudulently. Please be assured that we have thoroughly researched this account prior to making a decision.
Looks like you might get a better response on Twitter. There's a pattern, and it looks like AT&T has a bad case of employees going rogue.
I filed the fraud form. It is definitely fraud as neither of my daughters even live in my state and the lines are for phones, watches, etc in the 1000s. I acct was recognized as fraud, one was not! And when I call, I keep getting the msg to fill out the form. Will look on Twitter.