R

New Member

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7 Messages

Thursday, July 28th, 2022 6:56 PM

Fiber burial operator destroys yard.

I live in a new housing development with new sod and grass seed so when I got a text message on July 13th saying that AT&T is coming out to bury my new fiber I figured they'd "be gentle" as the neighbors have had no problems with their cable getting buried.   I come home from work to see the sod and seeded grass area rutted and tore up.   I sent a message and pictures to the person who buried it asking what he did to my yard, no answer.   I also sent this message to my In Home Expert.  I did get a phone number and email for bwire from my Expert but that's getting me nowhere.  No response from email and phone calls always say someone will come look at tomorrow.   It's been 2 weeks now and I'm not getting anywhere it's always the same "in 24-48 hours someone will contact you and verify damage."  Here's one picture.

Accepted Solution

Official Solution

Constructive

Former Employee

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30.7K Messages

8 months ago

AT&T claims are handled through Sedgwick, their claims administrator. 

If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Sedgwick Claim Center at 1-800-246-8464, 8am - 4:30pm CST

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

New Member

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7 Messages

8 months ago

Thank you I'll try that.   I've been calling Bwire.

New Member

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7 Messages

8 months ago

I talked to someone that the other day who dug into my claim and it's sounding like "I slipped through the cracks" and I should have someone out by this Friday (8/5/2022),  

New Member

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7 Messages

8 months ago

Still no fing answer other than 5-7 days someone will come look at.

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