Billing for lack of service

What equipment did you return?

1) This is not a place to leave an official notice for AT&T, it is primarily a forum for communication between AT&T customers.

2) Returning equipment is not the same thing as closing the account.  If you did not call to close the account, then it would continue to be billed whether or not you still had equipment.

3) RE: your username, AT&T does not track the customer's age. 

4) If you have a downed line, follow these instructions

5) You cannot unilaterally decide to bill a company because you think they owe you something, and you're smart enough to know that.

Your best route to resolving your billing issue is probably an online complaint to the BBB or FCC.

Returned all receivers tower everything

Well JefferMC

I have been spending 90 minutes to 2 hours explaining we cancelled the service and returned the equipment

every month since November at one time they wanted to charge over $1000 for NOT having services

i filed a fraud complaint against ATT

I have explained and provided proof of the events been promised it would be taken care of and the next month a new bill is delivered

i am fed up with the lack of customer service and will use ALL social media and main stream media to expose this

i explained to the “customer service” they were attacking an elderly woman with dementia and after a pacifying promise the bills continue with the threats of collection agency

so what would you do to get the problem taken care of

because I have done everything and now I am here

Did you file the complaint with the BBB or the FCC?  Those are forwarded to the OOP.

🤦‍♂️

I have several complaints to file.

Additionally, ATT sold dish Network to my mother with dementia and did not tell her she had to cancel her Uvers service.  So for over a year because the convinced her of a "deal" she was paying for both services.  It was when my sister an d I discovered this we canceled ALL service.  Ethically you would think a company would realize this was an unfair practice when confronted with it...seeing the two services on her account...but instead have continued to badger her and lie about fixing the problem when I confront them monthly.

AT&T hasn't sold Dish Network in over 7 years.  So you cancelled that long ago?

The telephone support agents can do only a few limited things off of a menu.  If what you need isn't on that list they really cannot help you.  But they still want you to give them good reviews.  That puts the agent in a very difficult position.

Here is the dispute after they sent the issue to collections Her name redacted

Good luck with your dispute.  

Dish network? 

Dish Network streaming service

that should have been Direct TV

However, just got it back from the Debt Collection Service, ATT finds "the charges valid" even though there is no way to utilize any service without a gateway. 

This company hates the elderly.  I imagine if they have the chance they would do this to anyone's parent or grandparent.

If you are dealing with this company protect yourself.  This is a common practice of theirs.

It is shameful.  She never missed a payment even when paying for both ATT uvers and after being upsold Direct TV for over 10 years.  They claim they are missing 1 receiver but not the other receiver or the gateway nor are they claiming the direct tv receivers as gateway.

Horrible