jameskingx's profile

New Member


1 Message

Thursday, May 25th, 2023 12:18 AM

AT&T Store Hours - Denied Entry 10 minutes before close

Just got turned away from the AT&T store at 7114 Old Keene Mill Rd Springfield, VA 22150.  Employee said they were closed for the day at 7:49PM and couldn’t let us in to pick up my daughter’s online order I just spent $1300 on.  I called around other stores in the area that also close at 8PM and they unequivocally said they had to let a customer in up until 7:59.  I’ve worked retail so I knew he was full of crap, but he was fully committed.

Accepted Solution

Official Solution

Former Employee


22.2K Messages

11 months ago

You would need to discuss the issue with the management or ownership of that AUTHORIZED store, not an ATT corporation store or ATT employee…


enter zip code, select store location then choose STORE INFO, near bottom of info page

About the Springfield Store

Authorized Retailer


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.