AT&T COR DF *Fraud*

Hello Community,

We'll be happy to help you if you think you have been the target of fraud.

If your identity was used to establish AT&T service without your knowledge or consent, you'll first need to reach out to our Global Fraud Management team. For wireless accounts, call 877.844.5584. For digital phone, internet, or U-verse TV accounts, call 888.471.4576.

Additional steps you can take to Report Fraud include:

• File a police report. Get a copy of it to submit to your creditors or others who may require proof of the crime.
• Report identity theft at identitytheft.gov.
• File your complaint with the Federal Trade Commission (FTC) online at www.consumer.ftc.gov or by calling the FTC. The FTC maintains an identity theft database law enforcement agencies use for investigations. Filing a complaint also helps the FTC better assist you as they learn more about identity theft and the problems it creates.
• Contact any of the three major credit bureaus to place a fraud alert on your credit file. The fraud alert asks creditors to contact you before opening new accounts or making changes to your existing accounts.

Please let us know if you have any additional questions or concerns. Thank you for reaching out to our AT&T Community.

Darais, AT&T Community Specialist

When you say "issued a fraud detection" are you saying your bank alerted you to a potential fraudulent transaction?

Yes. It was my business bank account debit card. I received a text message from Chase bank that said "Fraud Alert" and asking if I authorized the transaction. I said no and the transaction was declined, card cancelled, and a new card is being issued. 

But is this something that happens from time to time? Should I report something to AT&T? Is there other actions I should take? I'm assuming this is some form of identity theft or could this not be AT&T at all?

Fraud is rampant to everyone everywhere....From utilities to credit cards.  Someone gained access to your CC information.  I had a friend who had her identity stolen and battled fraudulent transactions for over a year. 

Contact the bank and see what their advice is.  It will probably involve cancelling that credit card and opening a new one.

Same thing happened to me today. Got a CC spending alert(I choose to get an alert each time card is used), have never had a AT&T account. Purchase from "AT&T COR DF" That's how I ended up here.

Called the CC cust service right away and they cancelled card. I watch my cards like a hawk, good thing I do.

I recently ordered a phone off AT&T and put my card info in and it was taken by “ AT&T cor df “ and now my order says it’s on hold because the payment got declined.  But on my transactions it says it went through. Any solution?

Yes. We have AT&T wireless and internet. Noticed two charges for identical amounts (under $100) on credit card. Transactions state "AT&T COR DF" and are dated on the same day we bought a new phone on AT&T website. Think fraudsters are realizing that smaller amounts do not trigger fraud alerts. But you would think the banks algorithms would detect multiple charges in the same amount as suspicious. 

I was recently alerted to a fraudulent charge on my debit card for $1200. My card was immediately canceled, however 3 other fraudulent purchases had already gone through, roughly $3000 total, all to AT&T in some form... the series of numbers after the AT&T were different in each purchase

Those are transaction number. Someone got access to your credit card and are purchasing likely phones from AT&T. 

I guess the ways they got access to my card are endless, but is there a way to track who it is based on any of the numbers? One of the charges was a 'bill payment'