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New Member

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1 Message

Thu, May 20, 2021 7:31 AM

Wont let me log into hbomqx even though im on the elite unlimited plan

I switched plans recently to get access to hbomax and havent been able to log in a single time. Everytime I try I get this error message that directs me to the useless At&t customer support website. Any help would be a godsent as At&t has yet to be able to help me despite wasting hours on the phone being transferred from one person to another each time having to explain my predicament. 

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Brand User
ATTHelp

Community Support

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162.2K Messages

2 m ago

We're here to help, @Ih8DisCompany 

Before you are able to stream HBO Max there are steps that you would have to take. 

  • Sign into your myAT&T account.
  • Go to your myAT&T account overview.
  • Select "Pick my premium" 
  • Then choose HBO 
  • You will then follow the prompts.  

Also, please ensure you are using the primary account holder information when signing in. 

Let us know if you have additional questions. 

Thank you for contacting AT&T Community Forums! 

Deandra, AT&T Community Specialist 

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