HBO MAX stopped working

I have HBO Max through AT&T and it is not working anymore . It says my subscription through AT&T has expired . I have an unlimited plan and it’s included with my plan .

This conversation has been merged. Please refer the main conversation:

ATT Wireless customer—HBO Max says it cannot verify my account

Responses

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Okiefamily15

New Member

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5 Messages

4 years ago

Me also. I called and they could not figure out why it was not working.

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ATTHelp

Community Support

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231.5K Messages

4 years ago

Good morning @Danny0_0,

Thank you for reaching out. We'll be happy to take a further look and get you back to streaming HBO MAX.

When you stated it's not working anymore, what exactly is occurring? Also, please share which Unlimited Plan you have, as well as if you have any other services with AT&T such as TV or Internet.

KristinA, AT&T Community Specialist

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When I log into my account it just started saying that my account was expired. I have the Unlimited Elite and I have spoken with AT&T tech services and they can not figure out why it just stopped working. Its very frustrating. I used it for a solid month. We watched a show one night and the next we got back on to finish and it was not working. The lady I talked to said that she was going to send a message to her supervisor and that I would hear something. The last time I talked with someone was Friday evening.

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Danny0_0

Contributor

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15 Messages

4 years ago

@Okiefamily15 Was your account fixed ?

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Danny0_0

Contributor

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15 Messages

4 years ago

@ATTHelp it started working for a bit then it stopped :( I ha w the unlimited elite plan . This is frustrating . Haven’t been able to watch Anything for weeks now

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