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Tue, Jun 15, 2021 8:03 PM

HBO Max Not Working (Account Not Valid)

So about a month ago I was having trouble logging into my HBO Max account.  It was free with my AT&T Wireless account, but I thought that maybe it had been only a trial offer, and that perhaps it had expired.  I wasn't pleased, but my wife and I really enjoy many of the shows and movies on there, so I bit the bullet and signed up though Apple subscriptions.  It was then working again.  I was going through my AT&T bill a few days ago and notice that for sure, The Unlimited Elite account does, in fact, still include HBO Max at no extra charge.  I had already paid $14.99 for one month through Apple, and since now I knew for sure that it is included, I canceled my subscription through Apple.

Now, I don't know if I messed this up badly or what, but now I can't login HBO Max at all.  It wants me to sign up again and pay.  I used the same email address as I use for my ATT account, bit I also used the same email address when I billed it through Apple.  So did I kill it by doing that?  Am I no longer able to access HBO Max as part of my AT&T Unlimited Elite account?


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Community Support


162.1K Messages

1 m ago

Hi @mad69, we're delighted to help learn how you can get HBO Max for no extra charge with your unlimited plan.



Do you  have 2 or more wireless accounts with different IDs?

  • If so, be sure to sign in with each account to confirm which ID is tied to your HBO Max subscription benefit.

AT&T Unlimited Elite


Before you start clear your cache and cookies.

  1. Go to your myAT&T account overview from a web browser.
  2. Select one of the following:
    • Go to my account
    • Get started with the HBO Max logo and then follow the prompts
    • Start watching HBO Max under See what’s on TV.
  3. Look at the Finally, sign in and stream HBO Max section of this article for next steps.

Sign in to HBO Max and stream:

  1. Go to, then select SIGN IN.
  3. Choose AT&T and Enter the AT&T user ID and password.
  4. Select Sign in.
  5. If it’s your first time signing in, create your HBO Max profile. It may take up to 1 minute.
  6. Choose your watcher’s profile to start streaming.

If you have any additional concerns, please feel free to reach out to us.

Thank you for contacting us on AT&T Community Forums!


Lafayette, AT&T Community Specialist


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