Why did AT&T place a Hard Inquiry on my Equifax account?

Good morning, @Geo040,

I apologize, however the only way to remove a credit check (hard or soft) is to file a dispute with the credit bureau.  The reason is the credit bureau has to declare his inquiry was unauthorized.  You can file a dispute online, or by mail

The information for the three credit bureaus are listed below;

Equifax

Equifax

P.O. Box 740256

Atlanta, GA 30374-0256
Phone #: 1-866-349-5191

Experian

Experian

P.O. Box 4500

Allen, TX 75013

Phone 1-877-284-7942

TransUnion

TransUnion Consumer Solutions

P.O. Box 2000

Chester, PA 19016-2000

Phone 1-800-916-8800

Thank you for utilizing the Community Forums, and have great weekend.

James, AT&T Community Specialist

Order your free credit reports from all three bureaus (trans union, experience, Equifax) - annualcreditreport.com (Google to make sure of address) they also have a ph # 877.322.8228. I personally suggest calling and having them mailed so you have a hard copy to make copies of if need be. Included in the mailed reports is documentation on who to contact for identity theft - very good resource.

Dispute/correct anything incorrect via phone & mail: spelling of names, addresses, phone numbers, accounts, etc (form included if you call and have them mailed to you).

Call the ph number on the report and put a FRAUD alert on your report.

Hope this helps and good luck!

@Alwayzalady30 Hello. My apologies that happened to you. You would need to submit a dispute on your credit file so that it can be looked into and removed if needed.

Oh my, you need to keep a close eye on your credit report, this happened to a friend of mine ,hard inquiry started the dispute, then all of the sudden he got a call from apple asking if he wanted his iphone X drop shipped or pick it up from the store. your info may have been stolen and your identity may be compromised

I tried this, and they said that at&t have to remove this hard inquiry, and they can't do that without at&t. So you guys from at&t made the inquiry , you should withdraw that inquiry!

@Geo040

This forum is comprised of regular customers to communicate with other  customers to offer advice and share experiences same as any other user. This is a public forum. Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them. The most effective way to get any issues resolved in the forums is to send them a private message directly with all pertinent information and wait for a response, use the contact link on the bottom of the page or call 1-800-288-2020. Some of us are employees but we are here to represent the forum with our knowledge and do not represent AT&T with our responses.

Hello, @Geo040,

This is James, and I am with the AT&T Community and Forums team.  I understand you want an unauthorized credit pull removed from your credit report.  This is understandable as it is important to have this information correct.  I will be happy to explain the process.

I have no idea why the credit bureau is giving you the run around.  They are the ones who have the tools to determine if credit pull was made in error or fraudulently.  Disputing and removing unauthorized pulls is there job.  To get this resolved you will need to file a dispute with them either online or via mail.  I have included the contact information for all the bureaus below

Equifax

Equifax

P.O. Box 740256

Atlanta, GA 30374-0256
Phone #: 1-866-349-5191

Experian

Experian

P.O. Box 4500

Allen, TX 75013

Phone 1-877-284-7942

TransUnion

TransUnion Consumer Solutions

P.O. Box 2000

Chester, PA 19016-2000

Phone 1-800-916-8800

Thank you for your question, and have enjoy your weekend.

James, AT&T Community Specialist

This is what i got after investigation in Equifax:

Results Of Your Investigation (For your security, the last 4 digits of your credit account number(s) have been replaced by *) >>> The information you disputed has been received. The results are: Inquiries are a factual record of file access. If you believe this was unauthorized, please contact the creditor. If you have additional questions about this item please contact: At & T Services Inc, 12911 E 183rd St, Consumer Dept, Cerritos, CA 90703 Phone: (877) 844−5584 

Were you using Turbo Tax or an other Intuit product like Quickbooks, etc? Because they did the same to me and I dont have an ATT acccount.