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tinker-t's profile

Tutor

 • 

2 Messages

Tue, Aug 20, 2019 6:14 PM

Unable to login to account

When I try to login to account, it just states: "Give us a moment. We are almost there!" However, it doesn't ever change.  How can I pay my bill online if I can't login?

I am using the Firefox browser.  Even if I use Edge browser it still seems slow, but eventually connects.

Accepted Solution

Official Solution

SuperMario87

Employee

 • 

237 Messages

3年前

If you can log in from different browser it means that Firefox has some cookies which are affecting you to login. Try clear cache and cookies

Accepted Solution

Official Solution

Tutor

 • 

2 Messages

3年前

In addition to clearing the cache & cookies, I had to take an additional step -- whitelisting the site in my adblocker.

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