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Tutor

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2 Messages

Tue, Aug 20, 2019 6:14 PM

Unable to login to account

When I try to login to account, it just states: "Give us a moment. We are almost there!" However, it doesn't ever change.  How can I pay my bill online if I can't login?

I am using the Firefox browser.  Even if I use Edge browser it still seems slow, but eventually connects.

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SuperMario87

Employee

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237 Messages

a year ago

If you can log in from different browser it means that Firefox has some cookies which are affecting you to login. Try clear cache and cookies

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

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Tutor

 • 

2 Messages

a year ago

In addition to clearing the cache & cookies, I had to take an additional step -- whitelisting the site in my adblocker.

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