Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.

Tutor

 • 

5 Messages

Sun, Jun 23, 2019 6:32 PM

Restoring digital life service

We have had digital life for the past 4 years. 2 months before by contract end date I was behind on 2 month payment. The service was suspended. I paid the back payment and was told the service wouldn’t be resumed until I paid the payment arrangement I had on the cellular side. I was upset so the person canceled
the payment I made and canceled my contract. I was billed for 2 month earlier termination on my contract. This was in March. I called on June 19 to settle my account and paid it in full. I wanted my service active again and now was told I had to pay $99.95 fee. I am at fault for the miss payment and it is paid in full now. Now it’s a battle to have my equipment reinstated with another 2 year contract. Guess I will look into other security companies now.

Responses

Brand User
ATTDigitalLifeCS

Community Support

 • 

5.7K Messages

a year ago

@Digitallife2019 Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, and contact info, I will  have this looked into and have a specialist contact you to see if there is anything that we can do to assist you. Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

5 Messages

a year ago

Pm me
Brand User

Community Support

 • 

5.7K Messages

a year ago

@Digitallife2019  I have responded to your pm

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question