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B

New Member

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1 Message

Sat, Mar 14, 2020 7:40 PM

No response back from a billing dispute and now unable to contact anyone

I called last week to dispute charges that were supposedly added to my account in 2016 that I was unaware of. I have not heard back from anyone and I am unable to get to anyone through the prompts on the automated system. I found out about this issue when I tried to upgrade phones and add a line to my account. My phone is having major issues and I am unable to resolve any of these problems because my issue was not handled as urgent.
Constructive

Employee

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28.7K Messages

2年前

what are you expecting them to do 4 years after the fact? At most you will get 3 months back for a dispute

Community Support

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6.9K Messages

2年前

@Brittfae Hello. What service are you needing to talk with someone about? Just want to ensure we get you to the correct place.

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