If service never worked properly, why am I stuck with a $640 bill
Good afternoon detractor department, I am hoping that I can find some answers and have a dialogue about the product that my wife and I spent our hard earned $ on to monitor and protect our home. We had an incident where someone attempted to ingress our home when my wife is alone. when the Police showed up(incident # on file ) we determined that the equipment for monitoring had not been recording for over 3 weeks. We schedule a field tech to come out and the diagnosis and diagnostic report was that the battery powering the main hub was bad. This is a KNOWN TSB with this hardware. after a total of 4 scheduled visits with technicians (both my wife and I took time off work to be available) 3 battery replacements and not one consistent week of services running within acceptable parameters, we decided to cancel service. We made this decision after several attempts to have a dialogue with ATT digital life representatives where callbacks from supervisors were promised and never delivered upon. MY complaint is this... and I am citing legal doctrine here of the "Consumer protection laws" entering into a legally binding contract with business ethics and moral practices and given the status of said services, I think a "dialogue about and/or settlement to benefit both parties is the best resolve for this complaint. To be transparent, we would like to spend more $ with ATT but this blemish is holding us back from doing so.
Thank you for making the time to read and think critically about the action you will take next. Have a great afternoon.