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mrrobinmorgan's profile

Contributor

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3 Messages

Fri, May 17, 2019 2:02 PM

Horrible Customer Service

I am having horrible problems with getting my issue resolved with Digital life customer service. I am still an At&t customer (home phone and cell phones) so I figured it would be best to start here before taking my complaint further. I called to cancel my account almost 3 months ago and I was a little apprehensive then because the person clearly did not speak English. The assured me everything was done. I also requested to speak with a supervisor because I noticed I had been billed twice for a few months. Once on the 11th and then again on the 28th. I never received a call back and tried again and of course never received a call back. I figured it was just my loss and I would like to add that the calls have taken over 40 minutes on the phone each time. I then started getting calls indicating that I had not paid my bill. so I call back and again got someone that did not speak English I informed them that my account had been cancelled and they indicated it had not. I informed them that everything had been cancelled. Once again I get a call from them and once again they informed me that my account had not been cancelled. I am running out of resources other than contacting an attorney for help. Any idea how to get this resolved?

Community Support

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6.9K Messages

3年前

@mrrobinmorgan Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue. Thank you

Contributor

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3 Messages

3年前

not sure if this is getting to you.  My name is Robin *****, my phone number is ***** and my address is ***** KCMO

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Contributor

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3 Messages

3年前

tried to PM does not look like I am doing it correctly.

Community Support

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6.9K Messages

3年前

@mrrobinmorgan  Hello. You have to be logged into the forum first... then click on my user name ATTDigitalLifeCS and then click the option to send "PM".....I have sent you a private message that you should be able to respond to.

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