Kennethlzook's profile

Tutor

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6 Messages

Sun, Oct 20, 2019 3:07 PM

Fraudulent and unethical ATT Digital Life

Digital Life is claiming I owe $182 for services I canceled after having my contract fulfilled. I spent over 35 hours on the phone jumping through hoops and getting pushed around m, laughed at, and called a liar.

 

I didn’t realize ATT was hurting so bad they have to extort $182 from a loyal customer.

Tutor

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6 Messages

2 y ago

@MadAtDigitaLife @I am having a very similar problem!

 

i was contracted for 2 years, and disliked that contract. I stayed on for am2-3 months longer and then called the service center. I requested to cancel my service. My bill was in good standing. After a brief run around I spoke with a guy who claimed he canceled my service. I asked where I should send the equipment and he said I could keep it because my contract was fulfilled.


Fast forward to a few months ago when I try to open a new line and I find I owe $182! I spent 36-ish hours on the phone and continued getting pushed around, laughed at, hung up on. I was called a liter multiple times. I was informed there were no bored on my account other hen the ones setting up service. I was told they could do nothing for me and I had to call the main company. I call the main company and get pushed right back. 

I still have not been helped and ATT refuses to assist. I cannot get in touch with anyone higher then a billing agent over my internet services!

Community Support

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6.7K Messages

2 y ago

Hello @Kennethlzook. I'm sorry to hear about your experience. Please send me a PM with your Digital Life account number and your contact number so we can investigate your issue.

Tutor

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6 Messages

2 y ago

@ATTDigitalLifeCS Now you guys are concerned? I spend the equivalent of a day on the phone with “customer support” being belittled and having my credit score negatively impacted.


I don’t have a Digital Life account number because I closed the account over a year ago!   How can I provide you something I don’t have anymore?

Community Support

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6.7K Messages

2 y ago

@Kennethlzook  Please click on my user name and then click "Send PM" to send me a message with your name , address, and  contact info  so that I can have this looked into and have someone contact you to resolve the issue. Thank you.

New Member

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1 Message

1 y ago

I have been trying for months to cancel our Digital Life account.  Every time I call I've been kept on hold FOREVER.   I teach and cannot stay on the phone all day.  It would be nice if there was an easy way to cancel my account.

Community Support

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6.7K Messages

1 y ago

@lamills3  Hello. My apologies that you have had trouble reaching us.  Please contact us at 1-855-288-2727 option 6.

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